Medical Receptionist

NHS Jobs; West of England; Sur place; GBP 14 000 - 19 000; Temps partiel

Résumé du poste

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a friendly Medical Receptionist to welcome patients, book appointments and support the Practice team.

This part-time role covers 22 hours per week with overtime when available, requiring courteous, efficient service and accurate record-keeping.

You will handle telephone inquiries, direct patients to the right service, and maintain patient notes and records.

Qualifications

• Experience in a reception or admin role.
• Excellent communication and interpersonal skills.
• Ability to explain procedures to patients and manage inquiries calmly.

Responsabilités

• Provide efficient reception service to patients and visitors.
• Take and make telephone calls; take messages and route calls appropriately.
• Register new patients and update patient records accurately.
• Book appointments and manage the visit diary; inform patients of charges when applicable.
• Open and secure premises; ensure filing and records are in order.

Connaissances

Customer service

Telephone handling

Outils

MS Office

Description du poste

JOB DESCRIPTION

JOB TITLE: Medical Receptionist

REPORTS TO: Operations Manager

HOURS: 22 hours, plus overtime when available

Job Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities

Patient services

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Receive and make telephone calls as required
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
• Communicate clinical results to patients in line with the GP comments Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
• Enter patient information on to the computer as required

Patient notes and correspondence

• Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
• Ensure records are kept in good repair with all necessary information on the outside cover clearly visible

Premises

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate

University Hospitals Bristol and Weston NHS Foundation Trust