GP Receptionist

NHS Jobs; Fleetwood; On-site; GBP 18,000 - 24,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking an efficient General Administrative and Reception Assistant to support busy practice teams. The role involves clerical duties, mail handling, data entry, and maintaining patient records.

You will manage reception duties, take messages, book appointments, and ensure systems are operational. Weekend cover may be required, with opportunities for in-house and external training.

Responsibilities

• General administration: thorough knowledge of practice procedures; filing notes, mail processing, data entry, and records management.
• Reception: greeting patients, taking messages, directing to healthcare professionals, ensuring calls and systems operate at start and end of day.

Job description

Job Responsibilities GENERAL ADMINISTRATION To have a thorough knowledge of all practice procedures Pulling/filing notes for surgeries and updating as necessary Processing and distributing incoming and outgoing mail Filing and retrieving paperwork/correspondence, including filing to patient records Computer data entry, processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Cover sickness/annual leave and work reasonable overtime when required, including some weekends. To participate in any continued in-house training or external training courses as may be considered appropriate for your role. To participate in practice meetings unless you are unable to do so because of absence. RECEPTION Receiving patients, consulting with members of practice team Be able to cover all reception position as necessary Taking messages and passing on information Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Provide necessary to patients wishing to register at the practice Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day. APPOINTMENT SYSTEM MANAGEMENT Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required. Deal with home visit requests, carefully noting all details Arrange transport to hospital appointments for housebound patients MEDICAL RECORDS MANAGEMENT Retrieve and refile records as required, following records management processes. Ensure correspondence, reports, results, etc., are filed in correct record. CONSULTATION ROOM PREPARATIONS Clearing and re-stocking of consulting rooms as required Consulting rooms prepared in readiness for each consulting session. Rooms are checked at the end of each consulting session and left tidy and secure. Full Job description available in supported documents

Blackpool Teaching Hospitals NHS Foundation Trust