GP Receptionist/Administrator

NHS Jobs; Sunderland; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

The Newcastle upon Tyne Hospitals NHS Foundation Trust is looking for an administrative assistant to support general duties across patient records and communications. You will scan, file, and ensure accurate electronic notes in EMIS, handle appointment scheduling, and assist with reports while upholding information governance and confidentiality.

The role requires strong organisational skills, clear written and verbal communication, and prior NHS administrative experience.

Formación

• Experience providing general administrative support in a healthcare setting.
• Familiarity with EMIS Web GP system is preferred.
• Excellent written and verbal communication; strong planning and organisational abilities.

Responsabilidades

• Assist with maintaining patient records and scanning/attaching documents to electronic records.
• File scanned documents into patient notes and electronically file results and information.
• Answer and triage telephone calls; manage generic email inbox and appointments.
• Print and distribute prescriptions; register patients and gather data accurately.
• Prepare medical reports and support information requests with confidentiality.

Conocimientos

EMIS Web GP

Administrative experience

Communication skills

Organisational skills

Descripción del empleo

The post holder will be expected to provide general administration duties, which may include but is not limited to; To assist in keeping patient records accurate and up to date by scanning and attaching paper documents in to electronic records. Filing scanned documents into patient electronic notes (EMIS) Electronically filing test results and other documents/patient information Perform computer searches and data collection to support practice enhanced services and ensure clinical safety. Keeping all records including staff trainings up to date for CQC purposes. Monitoring telephone call queue daily. To liaise with the manager to make sure all tasks are completed at the end of day. Helping patients by dealing with requests or questions in a polite, professional and efficient manner. Telephoning patients to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so. Printing and distributing repeat prescriptions. Registering patients, ensuring that information is checked and documented accurately. General administration involving patient records, audits etc. as required. Prepare medical reports and other requests for information are processed accurately and in a timely manner, ensuring practice protocols regarding information governance and confidentiality are adhered to. Record-keeping, distribution of documents, filing are all undertaken accurately and efficiently. Taking responsibility for the scheduling and co-ordination of meetings. Management of the generic email inbox. You should have previous administrative experience, preferably familiar with EMIS Web GP system. Good written and verbal communication skills are essential together with highly effective organisational and planning skills.

The Newcastle upon Tyne Hospitals NHS Foundation Trust