Patient Experience Concierge & Call Navigator

GP Practice; Abercanaid; On-site; GBP 18,000 - 24,000; Part time

Job summary

GP Practice in Abercanaid, Wales is seeking a friendly and committed call handler to join our team. The role involves answering the telephone, signposting patients to the most appropriate service, and providing general assistance to the practice team.

Two part-time posts are available, Monday to Friday, with potential work at branch sites. You will need excellent interpersonal skills to deliver high-quality patient services.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to signpost patients to the right service.
• Experience in handling calls or front-ddesk tasks is desirable.

Responsibilities

• Answer incoming telephone calls and transfer or respond to callers.
• Provide care navigation and signposting to appropriate healthcare professionals.
• Offer general assistance to the practice team and maintain a friendly image to patients and visitors.

Skills

Call handling

Signposting

Customer service

Interpersonal skills

Job description

GP Practice in Abercanaid, Wales is seeking a friendly and committed call handler to join our team. The role involves answering the telephone, signposting patients to the most appropriate service, and providing general assistance to the practice team.

Two part-time posts are available, Monday to Friday, with potential work at branch sites. You will need excellent interpersonal skills to deliver high-quality patient services.