Friendly GP Receptionist – Patient Care & Admin

Danescourt & Greenmount Surgery; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Job summary

Danescourt & Greenmount Surgery in Cardiff is seeking a friendly, organised Receptionist to be the first point of contact for patients and visitors. You will provide a professional, welcoming, and efficient reception service while supporting clinical and administrative teams.

This role offers flexible hours (full-time or part-time) and a focus on patient care, confidentiality, and data protection. You will manage appointments, handle enquiries, and work collaboratively to maintain smooth

Responsibilities

• Greet patients and visitors in a courteous and professional manner
• Book, amend and cancel patient appointments using the practice clinical system
• Direct patients to the appropriate clinician or service
• Answer incoming calls promptly and deal with enquiries efficiently
• Signpost patients to the appropriate service where necessary
• Take accurate messages and pass them to relevant team members
• Maintain accurate patient records
• Scan and file clinical correspondence and documents
• Process incoming and outgoing post
• Work collaboratively with colleagues to maintain smooth day-to-day running of the practice
• Participate in training and team meetings when required
• Follow all practice policies, procedures, and NHS guidance

Job description

Danescourt & Greenmount Surgery in Cardiff is seeking a friendly, organised Receptionist to be the first point of contact for patients and visitors. You will provide a professional, welcoming, and efficient reception service while supporting clinical and administrative teams.

This role offers flexible hours (full-time or part-time) and a focus on patient care, confidentiality, and data protection. You will manage appointments, handle enquiries, and work collaboratively to maintain smooth