Care Navigator

SSP; Scarborough; On-site; GBP 24,000 - 29,000; Full time

Job summary

SSP seeks an enthusiastic Care Navigator to join our rural GP practice on a permanent basis.

You will support day-to-day running, ensuring high quality patient care in a welcoming community environment, working with clinical and admin colleagues to maintain efficient systems and processes.

Qualifications

• Experience in healthcare/practice administration or similar operational role.
• Excellent communication and organisational skills.
• Ability to manage patient bookings and enquiries across channels.

Responsibilities

• Arrange clinics and manage bookings.
• Answer patient enquiries via telephone, in person, and electronic channels.
• Coordinate home visits and information sharing with clinical staff.
• Provide warm welcome and support to patients and carers.

Skills

Communication skills

Organisation

Customer service

Tools

Practice management software

Job description

We are looking to recruit an enthusiastic, organised and adaptable Care Navigator to join our friendly rural GP practice on a premanent basis. As a key member of the practice team, you will support the Practice in the day to day running of the practice, helping to ensure that our patients continue to receive high quality care in a very welcoming and community/family environment., This varied role will involve providing the highest level of care and quality to our patients. The successful candidate will work closely with clinical and administrative colleagues to maintain efficient systems and processes and respond to the evolving needs of the practice. You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. We are seeking someone who shares these values and passion, is able to work flexibly across a range of responsibilities. This is an excellent opportunity for an individual with experience in healthcare/practice administration, or a similar operational role who is looking to develop their skills and bring their experience to our small rural practice As a small practice, we pride ourselves in delivering personalised care and building strong relationships with our patients, our local community and our small team.