Receptionist Morlais Medical Practice

GP Practice; Abercanaid; On-site; GBP 18,000 - 24,000; Part time

Job summary

GP Practice in Abercanaid, Wales is seeking a friendly and committed call handler to join our team. The role involves answering the telephone, signposting patients to the most appropriate service, and providing general assistance to the practice team.

Two part-time posts are available, Monday to Friday, with potential work at branch sites. You will need excellent interpersonal skills to deliver high-quality patient services.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to signpost patients to the right service.
• Experience in handling calls or front-ddesk tasks is desirable.

Responsibilities

• Answer incoming telephone calls and transfer or respond to callers.
• Provide care navigation and signposting to appropriate healthcare professionals.
• Offer general assistance to the practice team and maintain a friendly image to patients and visitors.

Skills

Call handling

Signposting

Customer service

Interpersonal skills

Job description

Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way., Answering incoming calls, transferring calls or dealing with callers requests appropriately.

Signposting patients to the appropriate service or health care professional in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will be working between the hours of 8am and 6.30pm there may be a need to work at our branch sites.

We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have Two part time posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.

We are one of the largest GP practices in Wales serving over 25,500 patients across three sites. We have a great team of 7 partners, 10 salaried GPs, 6 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day.