Outpatient Clinic Coordinator — Flexible Hours

Bupa UK; Greater London; On-site; GBP 20,000 - 28,000; Part time

Benefits offered by this job

25 days holiday per year

Bupa health insurance

Enhanced pension plans

Life Insurance

Employee discounts

Job summary

Cromwell Hospital in London is seeking an Outpatient Centre Coordinator to support day-to-day administration and patient journey across our outpatient clinics. You’ll meet and greet patients, book appointments, manage registrations, handle enquiries, process payments, and maintain accurate records with a warm, professional approach.

Ideal candidates will have strong organisational and communication skills, experience in customer service or reception, and the ability to work flexibly across

Qualifications

• Previous experience in a customer service, reception, administration, or patient-facing role.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Flexible approach to working hours, including weekends.

Responsibilities

• Meet and greet patients and visitors, providing a professional and welcoming service
• Manage patient registrations and maintain accurate patient records
• Book appointments, follow-up consultations, and diagnostic tests
• Process payments and maintain accurate financial records
• Respond to patient enquiries and resolve issues promptly and professionally
• Support clinic operations through effective administration and scheduling
• Assist with obtaining and uploading patient results and documentation
• Handle telephone enquiries and direct calls appropriately
• Ensure compliance with hospital policies, procedures, and confidentiality requirements
• Contribute to delivering an outstanding patient experience aligned to Bupa values

Skills

Customer service

Reception

Administration

Patient-facing

Organisational skills

Communication

Interpersonal skills

Attention to detail

Confidential information

IT & data entry

Job description

Cromwell Hospital in London is seeking an Outpatient Centre Coordinator to support day-to-day administration and patient journey across our outpatient clinics. You’ll meet and greet patients, book appointments, manage registrations, handle enquiries, process payments, and maintain accurate records with a warm, professional approach.

Ideal candidates will have strong organisational and communication skills, experience in customer service or reception, and the ability to work flexibly across