Therapy Department Admin & Patient Concierge (Flexible Hours)

Bupa; Hounslow; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Viva wellbeing programme

Flexible working

Family-friendly benefits

Job summary

Bupa Cromwell Hospital London is seeking a part-time Bank Therapy Patient Coordinator to support the administration of the Therapy Department and assist clinical staff with non-clinical duties. The role involves welcoming clients, handling enquiries by phone and email, processing payments and reconciling finances, and maintaining stock and documentation.

Key duties include greeting visitors, collecting information, managing charges, booking interpreters, and liaising with accounts, insurers and

Qualifications

• Experience handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently.
• Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.
• Awareness of diversity and an ability to respond to individual needs and preferences.

Responsibilities

• To ensure a warm and courteous welcome to all visitors to the department.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• To employ effective communication in all interactions with patients, clients and colleagues.
• To ensure clients are aware of charges/UTA/DNA policies.
• To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.
• To send letters and other information as required.
• To write to referrers if unable to make contact with referred patients or if patients never attend for appointments.
• To book interpreters as needed.
• To collect from and deliver post to the post room.
• To store and file all necessary documentation.
• To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
• To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.
• To enter charges daily and run departmental reports to check all charges were correctly entered.
• Additional Stockkeeping and other general duties

Skills

Money handling

Customer service

Computer skills

Time management

Independent work

Stress tolerance

Diversity awareness

Job description

Bupa Cromwell Hospital London is seeking a part-time Bank Therapy Patient Coordinator to support the administration of the Therapy Department and assist clinical staff with non-clinical duties. The role involves welcoming clients, handling enquiries by phone and email, processing payments and reconciling finances, and maintaining stock and documentation.

Key duties include greeting visitors, collecting information, managing charges, booking interpreters, and liaising with accounts, insurers and