Clinic Operations & Patient Experience Coordinator

Confidential; Henley-on-Thames; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

Confidential, a clinical business in Henley-on-Thames, is seeking a permanent Clinic & Patient Coordinator to support day-to-day clinic operations, front of house duties, rotas and clinician coordination.

You will help maintain the clinic's visual standards, handle customer queries, and manage patient schedules while driving the patient journey from first contact to treatment. A salary of £33,000–£36,000 plus a bonus scheme is offered.

Qualifications

• Background in Patient Coordinator, Medical Secretary, Clinic Coordinator or similar.
• Interest or background in Sales Support and Front of House.
• Experience in a medical/clinical setting is advantageous.
• Excellent MS Office proficiency.
• Excellent time keeping and punctuality.
• Professional and personable in person, email and telephone.
• Ability to multi task and take on new duties with short notice.
• Willing to commit to a permanent clinic role in Henley-on-Thames with alternating Saturdays.

Responsibilities

• Aiding in the smooth running of the clinic and front of house.
• Help with clinic rotas and coordinate with clinicians.
• Maintain high visual standards of the clinic.
• Liaise with customers and handle queries.
• Coordinate with patients on upcoming treatments.
• Identify opportunities to improve the patient journey from first contact to treatment.
• Generate, track, and nurture leads; convert inquiries into booked treatments.
• Follow up on inbound inquiries and maintain CRM records.

Skills

MS Office

Front of house

Clinic coordination

CRM systems

Time management

Tools

CRM software

Job description

Confidential, a clinical business in Henley-on-Thames, is seeking a permanent Clinic & Patient Coordinator to support day-to-day clinic operations, front of house duties, rotas and clinician coordination.

You will help maintain the clinic's visual standards, handle customer queries, and manage patient schedules while driving the patient journey from first contact to treatment. A salary of £33,000–£36,000 plus a bonus scheme is offered.