Patient Experience Booking Advisor

University Hospitals of Leicester; Leicester; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Booking Centre Operative to help start the patient journey with a friendly, professional phone manner. You will handle calls, update records, and book outpatient appointments while delivering high-quality service.

You’ll work in a busy booking centre, using hospital systems and Accurx, to respond to patient enquiries, transfer calls, and ensure accuracy of patient details. NHS values of care and collaboration guide your day.

Qualifications

• Experience in patient or customer service is required.
• Excellent communication and organisational skills.
• Willingness to help and provide a positive experience.
• Call handling and data accuracy are essential.

Responsibilities

• Answer all patient calls promptly and clearly.
• Transfer calls and respond to enquiries.
• Book, modify and cancel outpatient appointments.
• Maintain accurate patient records in the booking system.
• Act as a central contact for GP practices and other staff.

Job description

University Hospitals of Leicester NHS Trust is seeking a Booking Centre Operative to help start the patient journey with a friendly, professional phone manner. You will handle calls, update records, and book outpatient appointments while delivering high-quality service.

You’ll work in a busy booking centre, using hospital systems and Accurx, to respond to patient enquiries, transfer calls, and ensure accuracy of patient details. NHS values of care and collaboration guide your day.