Scheduling and Booking Administration Manager

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 28,000 - 36,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a skilled manager to lead outpatient booking administration, processes, and staff. The role focuses on delivering an efficient, patient-centric booking service and guiding the team to meet performance standards.

You will oversee day-to-day booking operations, drive capacity planning, and ensure compliance with national standards and Trust policies, while supporting pathway progression and service improvement initiatives.

Qualifications

• Experience leading booking teams and administrative functions within a healthcare setting.
• Ability to ensure bookings align with access policies and clinical prioritisation requirements.
• Strong decision-making within a defined sphere of responsibility.

Responsibilities

• Lead the day-to-day management of booking teams and associated administrative functions.
• Ensure appointments are booked in accordance with Trust access policies and clinical prioritisation requirements.
• Monitor booking backlogs, work queues and waiting lists to ensure timely patient access.
• Support effective utilisation of clinic capacity through proactive management of available appointments.
• Ensure cancelled appointments are rebooked within agreed timescales.
• Oversee the management of appointment outcomes and pathway progression.

Skills

Leadership

Operational management

Patient access

Clinical prioritisation

Job description

To manage outpatient booking administration systems, processes and staff, ensuring the delivery of an effective, efficient and patient-focused booking service. The post holder will lead the day-to-day management of booking teams, supporting the achievement of operational performance standards,patient access targets and service objectives. The post holder will make informed decisions within their sphere of responsibility, ensuring booking practices, waiting list management and administrative processes meet departmental, Trust and national standards. The role will act as a key source of advice, guidance and operational support relating to booking processes, patient pathways and service performance., Please see the JD and PS document for further information.

• Lead the day-to-day management of booking teams and associated administrative functions.
• Ensure appointments are booked in accordance with Trust access policies and clinicalprioritisation requirements.
• Monitor booking backlogs, work queues and waiting lists to ensure timely patient access.
• Support effective utilisation of clinic capacity through proactive management of availableappointments.
• Ensure cancelled appointments are rebooked within agreed timescales.
• Oversee the management of appointment outcomes and pathway progression.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.