Patient Experience & Appointment Coordinator

Practice Plus Group; Larkhill; On-site; GBP 22,000 - 26,000; Full time

Job summary

Brighton Station Health Centre is seeking Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a full-time basis. You will be the first point of contact for patients, handling bookings, arrivals, and basic front-desk duties in a busy NHS setting.

The role involves 37.5 hours per week, with shifts between 8am and 8pm, Monday to Sunday on a rota. Some flexibility is available regarding shift patterns and days worked.

Qualifications

• Experience in customer-facing roles.
• Excellent communication and organisational skills.
• Ability to manage a busy front desk and maintain accuracy.

Responsibilities

• Greet patients and act as first point of contact at the practice.
• Book and manage appointments using the system.
• Notify clinicians of patient needs and ensure smooth patient flow.
• Support rota coordination and front desk administration.

Skills

Customer service

Administrative skills

Appointment booking

Tools

Reception software

Job description

Brighton Station Health Centre is seeking Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a full-time basis. You will be the first point of contact for patients, handling bookings, arrivals, and basic front-desk duties in a busy NHS setting.

The role involves 37.5 hours per week, with shifts between 8am and 8pm, Monday to Sunday on a rota. Some flexibility is available regarding shift patterns and days worked.