Patient Services Coordinator - GP Practice

NHS; Godstone; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS pension

27 days annual leave + bank holidays

Employee Assistance Programme

Training & development opportunities

Free on-site parking

Job summary

NHS in Godstone seeks an enthusiastic Receptionist/Administrator to join our friendly team. This role offers a mix of reception and admin duties, with shifts from 8:00–16:00 or 10:30–18:30, and a guaranteed minimum of 30 hours per week Monday to Friday.

You will handle patient enquiries in person, by phone, and online, manage appointments, records, and correspondence, and support GP colleagues. Full training on SystmOne and Accurx is provided; opportunities for development within the GP

Qualifications

• Previous administration experience in a GP or healthcare setting.
• Experience with Word and email handling.
• GCSE English and Maths (or equivalent) required.

Responsibilities

• Handle patient enquiries face to face, over the phone, and online.
• Manage appointments, registrations and medical records.
• Process prescriptions and respond to emails and signpost to appropriate services.
• Liaise with GPs and healthcare professionals to ensure efficient service.

Skills

Receptionist experience

Administrative support

Microsoft Word

Email management

Education

GCSE English & Maths

Tools

SystmOne

Accurx

NHS App

Job description

NHS in Godstone seeks an enthusiastic Receptionist/Administrator to join our friendly team. This role offers a mix of reception and admin duties, with shifts from 8:00–16:00 or 10:30–18:30, and a guaranteed minimum of 30 hours per week Monday to Friday.

You will handle patient enquiries in person, by phone, and online, manage appointments, records, and correspondence, and support GP colleagues. Full training on SystmOne and Accurx is provided; opportunities for development within the GP