Patient Service Advisor (GP Practice)

Practice Plus Group; Larkhill; On-site; GBP 22,000 - 26,000; Full time

Job summary

Brighton Station Health Centre is seeking Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a full-time basis. You will be the first point of contact for patients, handling bookings, arrivals, and basic front-desk duties in a busy NHS setting.

The role involves 37.5 hours per week, with shifts between 8am and 8pm, Monday to Sunday on a rota. Some flexibility is available regarding shift patterns and days worked.

Qualifications

• Experience in customer-facing roles.
• Excellent communication and organisational skills.
• Ability to manage a busy front desk and maintain accuracy.

Responsibilities

• Greet patients and act as first point of contact at the practice.
• Book and manage appointments using the system.
• Notify clinicians of patient needs and ensure smooth patient flow.
• Support rota coordination and front desk administration.

Skills

Customer service

Administrative skills

Appointment booking

Tools

Reception software

Job description

About The Role

The Brighton Station Health Centre is currently looking to recruit Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a full time basis.

About The Role

The Brighton Station Health Centre is currently looking to recruit Patient Service Advisors / Administrators to join our GP Practice team in Brighton on a full time basis. Here at the Brighton Station Health Centre , we operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP. We work in partnership with the NHS to ensure that patients get quick and easy access to the care they need at the right time.

This is a permanent, full time position, (37.5 hours per week). You will work shifts between 8am and 8pm, Monday to Sunday, on a rota basis. Some flexibility is available regarding shift patterns and the days and hours worked.

You would be the first point of contact for all patients at the practice. This would include booking appointments using the system, greeting patients on arrival and notifying the appropriate clinician. While in the waiting room, the patients would be in your care, and so you would need to observe them and notify the appropriate staff should they need immediate health requirements.