Patient Experience Advisor & Medical Receptionist

NHS Scotland; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

NHS Scotland in Glasgow is seeking a friendly Patient Advisor / Medical Receptionist to join our split-site GP Practice. The role involves patient contact, appointment management, administrative tasks and ensuring smooth day-to-day running.

Hours are typically full-time over four days per week with one day off; part-time hours may be negotiated for the right candidate. Experience with EMIS/VISION/Docman is desirable but training will be provided.

Qualifications

• Strong communication and outstanding customer service skills.
• Good IT skills with attention to detail.
• Experience with EMIS, VISION or Docman is desirable but not required.
• Ability to work calmly in a busy GP practice environment.

Responsibilities

• Manage patient contact and appointment scheduling in a split-site GP practice.
• Handle administrative tasks to support day-to-day operations.
• Contribute to a friendly and efficient front desk experience.

Skills

Excellent communication

Customer service skills

Ability to work calmly in busy env.

Flexible and reliable

Tools

EMIS

VISION

Docman

Job description

NHS Scotland in Glasgow is seeking a friendly Patient Advisor / Medical Receptionist to join our split-site GP Practice. The role involves patient contact, appointment management, administrative tasks and ensuring smooth day-to-day running.

Hours are typically full-time over four days per week with one day off; part-time hours may be negotiated for the right candidate. Experience with EMIS/VISION/Docman is desirable but training will be provided.