Patient Care Advisor

NHS Scotland; City of Edinburgh; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

NHS Scotland is seeking a Patient Care Advisor (medical receptionist) for Niddrie Medical Practice in Edinburgh. The role is 35 hours per week with a permanent contract. You will be part of a friendly team and handle front-desk duties, patient queries and appointment administration.

Strong communication, teamwork and computer skills are essential; training on our Vision system will be provided. Experience in a medical practice is helpful but not required.

Qualifications

• Excellent communication skills and ability to work within a team.
• Good computer skills and confidence with reception software.
• Previous medical practice experience is advantageous but training will be provided.

Responsibilities

• Greet patients and manage the reception desk.
• Handle telephone and in-person enquiries and book appointments.

Skills

Communication skills

Teamwork

Computer skills

Tools

Vision

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Niddrie Medical Practice, Edinburgh Medical Practice Receptionist 35 hours per week

We are looking for a Patient Care Advisor (medical receptionist) to join our hardworking and friendly team. You will join a team of four receptionists, five GPs, a team of specialised nurses, a community link worker, a pharmacist and our manager. We work in a purpose built and bright health centre. We are looking for someone with excellent communication skills, who enjoys team working and is happy to work in the community. You must have excellent computer skills. Our clinical system is Vision. Work can be fast paced at times and you must be willing to learn on the job. Niddrie Medical Practice is a forward thinking, democratic GP training practice and we encourage contributions towards improving the service we provide to our patients and making our systems as efficient as possible. Previous medical practice experience and/or experience of our clinical system would be an advantage but not essential as training and support will be provided. A detailed job description and application form is available on request from [e-mail]

Reference: 262216

Contract Type: Permanent