Clinic Admin Lead — Health Services & Coordination

Kent PLC; Brompton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Kent PLC in the United Kingdom is seeking an Administrator to support our service and help ensure patients have a smooth, positive experience. You’ll coordinate clinics, book appointments, process referrals and maintain confidential records, acting as a first point of contact for complex admin queries.

You will use RiO to transfer patients and manage caseloads, attend meetings and record clear action notes, and work on a varied daily rota while supervising Band 2 admin staff and delivering

Qualifications

• Experience providing admin support in a healthcare setting is advantageous.
• Ability to coordinate multiple tasks and communicate clearly with teams.

Responsibilities

• Coordinate clinics, book appointments and produce letters.
• Process referrals and maintain accurate, confidential records.
• Manage generic inboxes and respond to internal/external queries.
• Act as first point of contact for complex admin questions.
• Escalate issues to keep the service running smoothly.
• Use RiO to transfer patients and manage caseloads.
• Attend meetings and record clear action notes.
• Work on a varied daily rota.
• Provide daily support and supervision to Band 2 admin staff.
• Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects.

Tools

RiO

Job description

Kent PLC in the United Kingdom is seeking an Administrator to support our service and help ensure patients have a smooth, positive experience. You’ll coordinate clinics, book appointments, process referrals and maintain confidential records, acting as a first point of contact for complex admin queries.

You will use RiO to transfer patients and manage caseloads, attend meetings and record clear action notes, and work on a varied daily rota while supervising Band 2 admin staff and delivering