Patient Experience Administrator

Lancashire Teaching Hospitals NHS Foundation Trust; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a diligent administrative professional to support frontline services. You will handle telephone queries from staff, patients and others, organise post, and route enquiries to the right person, ensuring confidentiality and data protection at all times.

The role emphasises clear communication, accuracy with administration tasks, and an approachable manner to support the public and healthcare teams across the Trust.

Qualifications

• Numeracy and literacy skills are essential for accurate data handling and effective communication.
• Administration skills are required to manage records, post, and front-desk duties.
• Excellent interpersonal skills to interact with staff, patients, and visitors.

Responsibilities

• Respond to external and internal telephone queries from staff, patients and others and refer to appropriate person.
• Communicate with staff, users and visitors using verbal, electronic and written formats appropriate to the request.
• Organise incoming and outgoing post and route enquiries to the correct person.

Skills

Numeracy skills

Literacy skills

Administration skills

Tools

Microsoft Windows applications

Job description

Detailed job description and main responsibilities

Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.

Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.

Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities.

Person specification

Qualifications and Education

Essential criteria

• Numeracy and literacy skills
• Administration skills

Desirable criteria

• Knowledge of Microsoft Windows applications

Knowledge and Experience

Essential criteria

• Previous experience of working with the public
• Aware of the concept and application of confidentiality

Desirable criteria

• Previous experience of working in a health care or related setting

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available