Booking Team Member - Women's Health

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a front-of-house administrator in the Women’s Health Department at our Preston site. The role involves handling telephone queries, supporting clinics, and delivering professional, patient-centred reception services.

You will manage post and filing, maintain case note systems, and perform data entry, contributing to efficient clinic operations and a welcoming environment for patients and staff.

Qualifications

• Numeracy and literacy skills are essential.
• Administrative skills are essential for front-of-house duties.
• Educated to GCSE level or equivalent.

Responsibilities

• Respond to external and internal telephone queries from staff, patients and others, and refer to the appropriate person.
• Communicate with staff, users and visitors using verbal, electronic methods and appropriate information formats.
• Prepare clinics and support Medical and Nursing teams throughout the clinic.
• Organise incoming and outgoing post and refer inquiries to the appropriate person.
• Utilise local or Trust case note tracking systems.
• File reports and results.
• Data entry.
• Act as ambassador for the Women’s Health Department front-of-house, maintaining professional, courteous, and patient-focused service.

Skills

Numeracy skills

Literacy skills

Administrative skills

Education

GCSE level

Job description

Detailed job description and main responsibilities

• Responding to external and internal telephone queries from staff, patients, and others, and referring to the appropriate person.

  Communicates with a range of staff, users, and visitors to the Trust/Department using a variety of communication methods, including verbal, electronic, and passing information in a format that is appropriate to the individual request.

  To prepare Clinics and ensure the Medical and Nursing Team are supported throughout the clinic.

  Organizing incoming and outgoing post, referring inquiries to the appropriate person if necessary.

  Utilization of local or Trust case note tracking system.

  Filing of reports and results.

  Data Entry.

  Perform an ambassadorial role, representing the Women's Health Department "Front of House" service, acting in a professional, courteous, and customer-focused manner at all times.

  For More information, please see the attached Job Description

Person specification

Qualifications & Education

Essential criteria

• Numeracy and literacy skills
• Administrative skills
• Educated to GCSE level

Desirable criteria

• RSA Level 2
• Knowledge of quadramed or other nhs systems

Knowledge & Experience

Essential criteria

• Previous experience of working with the public
• Aware of the concept and application of confidentiality
• Administrative experience and experience of working in a front of house position

Desirable criteria

• Previous experience of working in a health care or related setting

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available