Maternity Administrator

York And Scarborough Teaching Hospitals Nhs Foundation Trust; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days (NHS

Leave entitlements

Employee Assistance Programme

NHS Car Lease / Cycle to Work

Learning and development opportunities

Discounts on restaurants, getaways,购物

Job summary

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a proactive administrative assistant to support the busy maternity department. You will manage appointments, referrals and electronic records with accuracy while providing patient-centred care.

The role requires clear communication, the ability to work under pressure and as part of a supportive team. Training is provided with opportunities to develop within the NHS framework.

Qualifications

• GCSE Maths and English at grade C+ or equivalent
• Good written and spoken English
• Willingness to work towards Level 3 qualification
• Administrative qualification equivalent to NVQ Level 3 or equivalent experience
• Experience of working within a team
• Understanding of a range of work procedures and processes
• Experience of working to a high standard in a customer service environment
• Demonstrable knowledge of secretarial or administration procedures
• Previous administrative experience of at least one year
• Experience of dealing with confidential information
• Experience of working in the NHS
• Good verbal, written communication skills and good interpersonal skills
• Ability to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
• Ability to communicate effectively with all service users
• Good organisational skills
• Able to work as part of a team
• Able to work in a fast paced environment and remain calm during busy periods
• Able to show flexibility and adaptation to service requirements

Responsibilities

• Action appointments from worklist.
• Action appointment requests on electronic database from clinicians and consultants.
• Change, cancel or amend appointments as required whilst following various booking rules.
• Ensuring clinics are appropriately utilised.
• Expedition of referrals
• Manage electronic worklists.
• Add, end and re-open referrals on electronic database
• Escalate issues to appropriate manager/clinician.
• Meet and greet patients asking relevant screening questions.
• Receive enquiries via telephone, email, text or fact to face from internal and external parties.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Teamwork

Education

GCSE Maths and English

Level 3 qualification

NVQ Level 3 admin (Desirable)

Job description

Job overview

This is a patient facing role and the successful candidate must be able to demonstrate the ability to work well under pressure and manage their time and workload effectively as you will be working in a busy maternity department . Although your work will be guided you must be able to work unsupervised, using your own initiative and be able to respond quickly and efficiently. This role requires you to have an empathetic nature as you will encounter anxious patients.

As a focused individual, you will need to be organised and have the ability to prioritise your workload, have excellent communication skills and be a creative thinker and multitasker who is able to effectively problem solve and meet tight deadlines. You will have the ability to work as part of a friendly and supportive team working to achieve common goals.

We would welcome any telephone/email enquiries prior to application .

Main duties of the job

• Action appointments from worklist.
• Action appointment requests on electronic database from clinicians and consultants.
• Change, cancel or amend appointments as required whilst following various booking rules.
• Ensuring clinics are appropriately utilised.
• Expedition of referrals
• Manage electronic worklists.
• Add, end and re-open referrals on electronic database
• Escalate issues to appropriate manager/clinician.
• Meet and greet patients asking relevant screening questions.
• Receive enquiries via telephone, email, text or fact to face from internal and external parties.

Working for our organisation

To find out more about what it is like to work for our Trust please visit the following link:

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Education, Qualifications and Training

Essential criteria

• GCSE Maths and English at grade C+ or equivalent
• Good written and spoken English
• Willingness to work towards Level 3 qualification

Desirable criteria

• Administrative qualification equivalent to NVQ Level 3 or equivalent experience

Experience and Knowledge Required

Essential criteria

• Experience of working within a team
• Understanding of a range of work procedures and processes
• Experience of working to a high standard in a customer service environment
• Demonstrable knowledge of secretarial or administration procedures

Desirable criteria

• Previous administrative experience of at least one year
• Experience of dealing with confidential information
• Experience of working in the NHS

Skills and Attributes

Essential criteria

• Good verbal, written communication skills and good interpersonal skills
• Ability to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
• Ability to communicate effectively with all service users

Desirable criteria

• Good organisational skills

Aptitude and Personal Qualities

Essential criteria

• Able to work as part of a team
• Able to work in a fast paced environment and remain calm during busy periods
• Able to show flexibility and adaptation to service requirements

Application numbers

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.