Administration Assistant/Receptionist

North Tees and Hartlepool NHS Foundation Trust; United Kingdom; On-site; GBP 21,000 - 25,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking an administrative support officer to assist clerical teams in a busy NHS environment. You will handle word processing, emails, and routine tasks while delivering accurate information to Trust staff with professionalism.

The role requires GCSE English and Maths, NVQ2 or equivalent, and extensive experience with Word, Excel, Outlook, and Microsoft 365. We value effective communicators and team players committed to high standards and

Qualifications

• Excellent communication and interpersonal skills essential.
• Understanding of clerical processes and accurate word processing.
• Working knowledge of Microsoft 365 and routine work practices.
• Able to act as a point of information for Trust staff.
• GCSE English and Maths at grade C or above; NVQ2 or equivalent.

Skills

Excellent communication

Interpersonal skills

Office & Outlook

Microsoft 365

Point of information for staff

Education

GCSE English & Maths A-C

NVQ 2 or equiv.

Tools

Word processing

Excel

Outlook

Microsoft 365

Job description

Detailed job description and main responsibilities

Details of the full job description and person specification are attached as supporting documents to the bottom right of this screen.

Person specification

Knowledge and Skills

Essential criteria

• Excellent communication and interpersonal skills.
• Understanding of clerical processes.
• Efficient and accurate word processing skills.
• Working knowledge of Microsoft 365. Good understanding of a range of routine work procedures and practices.
• Sound knowledge of the work and scope of the service to act as a point of information for Trust staff.

Qualifications

Essential criteria

• GCSE's English and Maths A-C or equivalent qualification or equivalent work experience.
• Qualified at NVQ 2 or equivalent experience or equivalent work experience.

Experience

Essential criteria

• Extensive use of Office and Outlook, including word, excel, email and internet.
• Previous experience working within a team.
• Administrative experience.

Important

Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)

It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications

Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.

New Starters - Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to support you throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long-term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team a