Divisional Support Manager

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; On-site; GBP 42,000 - 54,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a capable Divisional Support Manager to help ensure daily services run efficiently while upholding patient safety, quality and access standards. The role involves attending performance meetings, analysing operational data, and supporting staffing and scheduling across administrative teams.

The post holder will balance changing priorities, implement service policies, and foster strong multidisciplinary working with Operational

Qualifications

• Educated to degree level in relevant subject or demonstrable equivalent experience in business administration.
• Significant previous administrative experience.
• Proven experience of report writing and analysing data.
• Experience of supervising and supporting colleagues.
• Desirable criteria: Experience in healthcare setting; knowledge of patient waits; experience presenting reports and data.

Responsibilities

• Attend weekly performance meetings and help ensure day-to-day services run efficiently while maintaining patient safety, quality and access standards.
• Analyse and present operational information; ensure clinical activity is recorded accurately and data collected for audits.
• Balance changing priorities and support implementation of service policies, projects and strategies while using resources efficiently.
• Support administrative teams; address performance concerns and encourage staff involvement.
• Ensure team meetings take place and help team leaders maintain reception and scheduling cover.
• Maintain strong multidisciplinary relationships with Operational Managers, PTL, Rota Co-ordinators, patient-access teams, theatre-management teams and other colleagues.
• Demonstrate the Trust's values of caring, compassion, inclusion, teamwork and personal responsibility.

Skills

Degree level education

Administrative experience

Report writing and data analysis

Supervising colleagues

Time management

Interpersonal skills

Microsoft Office

Independent working

Education

Degree level in relevant subject

Tools

Microsoft Office

Job description

Detailed job description and main responsibilities

The post holder is expected to help ensure that day-to-day services run efficiently while maintaining patient safety, quality and access standards. This involves attending weekly performance meetings, identifying capacity challenges and escalating concerns that could affect the delivery of effective patient care.

The Divisional Support manager will analyse and present operational information, ensure clinical activity is recorded accurately, collect data for audits and use this information to identify areas where patient pathways can be improved. They are also expected to balance changing priorities and support the implementation of service policies, projects and strategies while making efficient use of resources.

The role also carries significantstaff-management responsibilities. The post holder should support administrative teams, address performance concerns appropriately, encourage staff involvement and suggestions, ensure team meetings take place, and help team leaders maintain adequate reception and scheduling cover.

Strong multidisciplinary working is central to the position. Key relationships include Operational Managers, PTL and Rota Co­ordinators, patient‑access teams, theatre‑management teams, Consultants, Medical Secretaries, Clinical Governance, MDT colleagues and corporate teams.

The role also requires the post holder to demonstrate the Trust's values of being caring and compassionate, recognising individuality, seeking to involve, building team spirit and taking personal responsibility.

Person specification

Qualifications & Education

Essential criteria

• Educated to degree level in relevant subject or demonstrable equivalent experience in business administration

Knowledge & Experience

Essential criteria

• Significant previous administrative experience
• Proven experience of report writing and analysing data
• Experience of working in a dynamic environment with changing priorities and challenging deadlines
• Experience of supervising and supporting colleagues

Desirable criteria

• Previous experience in a healthcare setting
• Knowledge of requirements in relation to patient waits
• Experience of presenting reports and data

Skills abd Abilities

Essential criteria

• Excellent time management skills with the ability to prioritise and manage workloads
• Excellent interpersonal and people skills with a requirement for negotiation, diplomacy and tact
• Ability to present relevant information in a concise format
• Computer literate and competent in all Microsoft office applications
• Self-motivated with the ability to work independently

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available