Patient Experience & Admin Team Lead

The Grange Medical Practice; Huddersfield; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Grange Medical Practice in Huddersfield is seeking an organised Admin Team Leader to improve patient experience and office performance. You will lead the admin and reception team, manage task flow, and oversee front desk operations to ensure a prompt and professional service.

You will be the first point of contact for staff guidance, escalating complex issues to managers when formal management is required, and you will help maintain compliance and high standards across the site.

Qualifications

• GCSE English and maths (grade C/4 or above), or equivalent.
• Care navigation or signposting training.

Responsibilities

• Lead admin team and take primary responsibility for patient experience and office performance.
• Ensure prompt, helpful and professional service for every patient.
• Provide day-to-day guidance to admin and reception staff and escalate when formal management is required.
• Monitor and improve call handling, front desk standards and task queues.
• Oversee incoming clinical correspondence and ensure timely processing and confidentiality.

Skills

Leadership

Communication

Organisation

IT skills

Confidentiality

Flexibility

Calm under pressure

Right to work

Education

GCSE English and maths

Care navigation training

Tools

Microsoft Office

Clinical systems

Job description

The Grange Medical Practice in Huddersfield is seeking an organised Admin Team Leader to improve patient experience and office performance. You will lead the admin and reception team, manage task flow, and oversee front desk operations to ensure a prompt and professional service.

You will be the first point of contact for staff guidance, escalating complex issues to managers when formal management is required, and you will help maintain compliance and high standards across the site.