Patient Experience & Admin Support (Part-Time, Sat Rota)

Albany House Medical Centre; Wellingborough; On-site; GBP 19,000 - 23,000; Part time

Job summary

Albany House Medical Centre in Wellingborough is seeking a flexible patient support team member to join our busy GP practice. The role is 27.5 hours per week, with core hours 13:00–18:30 Monday and Friday, and a Saturday morning rota about once every seven weeks.

You will welcome patients, manage calls and appointments, handle records and administrative tasks, and support clinicians to ensure a smooth, patient-centred service. Training will be provided.

Qualifications

• GCSE level education or equivalent.
• Excellent communication and customer service experience.
• Experience in a healthcare environment is desirable but not required.

Responsibilities

• Greet patients and direct inquiries to the appropriate team.
• Book appointments and handle face-to-face and phone communications.
• Manage patient records and data entry on SystmOne and Anima Health.
• Provide cover during staff absences and occasional weekends.
• Maintain a tidy, professional reception area and work as part of a small team.

Skills

Communication skills

Organisational skills

Customer service

Education

GCSE level or equivalent

Job description

Albany House Medical Centre in Wellingborough is seeking a flexible patient support team member to join our busy GP practice. The role is 27.5 hours per week, with core hours 13:00–18:30 Monday and Friday, and a Saturday morning rota about once every seven weeks.

You will welcome patients, manage calls and appointments, handle records and administrative tasks, and support clinicians to ensure a smooth, patient-centred service. Training will be provided.