Patient Engagement Specialist - 3 Month FTC (Possibility to Extend)

NHS; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national health service is looking for a Patient Engagement Specialist based in London to make outbound calls to patients. This role involves motivating individuals to book health appointments, engaging with patients who may be reluctant. The ideal candidate has experience in outbound calling and is resilient and persuasive. A competitive salary and training will be provided.

Benefits

Performance-based commission

Full training and support

Opportunity to build communication skills

Qualifications

• Previous experience in outbound calling or similar roles.

Responsibilities

• Make 150+ outbound calls per day to NHS patients due for clinical reviews.
• Explain the importance of health appointments clearly.
• Motivate patients to book appointments.
• Handle objections professionally.

Skills

Strong communication skills

Emotional resilience

Persuasion

Job description

Patient Engagement Specialist - 3 Month FTC (Possibility to Extend)

We are seeking a resilient, motivated individual to join our Patient Support Hub as a Patient Engagement Advisor. In this high-impact role, you'll be part of a dedicated outbound calling team focused on helping NHS patients access vital health reviews and clinical appointments.

You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone's health and in some cases, may even save lives.

This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.

If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections and you thrive on hitting targets this could be the perfect challenge for you.

Main duties of the job

• Making 150+ outbound calls per day to NHS patients due for clinical reviews.
• Explaining the importance of health appointments in a clear, persuasive way.
• Motivating hesitant or sceptical patients to book potentially life-saving appointments.
• Handling objections professionally, including from patients contacted multiple times.
• Working across multiple clinical areas and learning new medical terminology (training provided).
• Tracking your performance and participating in coaching to improve booking rates.
• Recording call outcomes accurately and updating patient records in CRM systems.
• Meeting and exceeding daily, weekly, and monthly booking targets.
• Thriving in a fast-paced, target-driven environment where resilience is key.

About us

• Make a real impact by helping patients access potentially life-saving healthcare.
• Join a growing, mission-driven team focused on improving public health.
• Enjoy a fast-paced, energetic environment with clear goals and daily wins.
• Earn a competitive base salary with performance-based commission and bonuses.
• Receive full training and support to succeed, even if you're new to healthcare.
• Build valuable communication and persuasion skills that transfer across industries.
• Be part of a team that values resilience, motivation, and continuous improvement.

Job responsibilities

Purpose of the role

To support NHS patients in accessing vital health reviews by making high-volume outbound calls, motivating them to book appointments that could significantly improve or save their lives. The role is central to improving patient engagement and health outcomes through proactive communication.

Person Specification

Qualifications

• None Specified
• Previous experience in outbound calling or similar roles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.