Dental Receptionist

Smart Dental Care; Manchester; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Dental benefits

Training & development

Career growth

Job summary

Smart Dental Care is seeking a friendly and professional Dental Receptionist to join our Bolton Road Practice in Farnworth. You will welcome patients, manage bookings and payments, and handle both phone and online enquiries. Confidence discussing treatment options and memberships is valued.

The role involves accurate records, coordination with clinicians, and promoting our services. This full-time position offers a supportive team and opportunities for ongoing development.

Qualifications

• Previous dental reception experience is required.
• Excellent communication and customer service skills are essential.
• Must be organized and able to work effectively in a busy environment.
• Proactive approach and ability to work as part of a team.
• Sales or treatment coordination experience would be advantageous.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting the day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

Skills

Dental reception

Communication

Customer service

Organization

IT skills

Team player

Tools

Dental software

Job description

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting the day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

Requirements

• Has previous dental reception experience.
• Has excellent communication and customer service skills.
• Is confident, friendly and professional with patients.
• Is organised and able to work effectively in a busy environment.
• Has good IT skills and is comfortable using dental software.
• Has a proactive approach and enjoys working as part of a team.
• Sales or treatment coordination experience would be advantageous.

Practice Details

With over 30 practices across the North West of England and Northern Ireland, at Smart Dental Care we're never too far away. Both NHS & Private.

Bolton Road Dental Practice, Farnworth, BL4 8DB, Full-Time\ Monday to Thursday\40 Hours Per Week, The position is full-time, Monday to Thursday, 40 hours per week, offering the opportunity to become an integral part of our established practice team.

Benefits

• Competitive salary, depending on experience.
• Full-time, Monday to Thursday, 40 hours per week.
• Ongoing training and development.
• Pension scheme.
• Employee dental benefits.
• Supportive and friendly working environment.
• Long-term career development opportunities.

About Smart Dental Care

Smart Dental Care

Providing the highest standards in Dental Care.