Patient Concierge & Reception – Eye Hospital Care

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; On-site; GBP 20,000 - 26,000; Full time

Job summary

South Tyneside and Sunderland NHS Foundation Trust in Sunderland is seeking a Receptionist to provide high quality front desk support at Sunderland Specialist Eye Hospital. You will register attendances, handle the eye emergency queue, and be the first point of contact for patients both face to face and by phone.

The role requires NHS experience, GCSEs, and strong communication, empathy and confidentiality.

Qualifications

• GCSE Maths & English C or above, or equivalent.
• NVQ Level 2 qualification or equivalent in any subject.
• Proven prior experience of working in the NHS.

Responsibilities

• To provide a high quality reception service and care to patients attending the outpatients and Eye Emergency departments.
• To be responsible for registering attendances and updating patient demographic details in the patient administration system.
• To comply with the Trusts vision, values and behavioural compact.

Skills

Prioritise tasks

Patient communication

Verbal/written communication

Empathy

Keyboard skills

Email/documentation

Health and safety awareness

Confidentiality

Willing to undertake training

Education

GCSE Maths & English C or above, or equivalent

NVQ Level 2 qualification or equivalent in any subject

Tools

NetCall system

Patient administration system

Job description

South Tyneside and Sunderland NHS Foundation Trust in Sunderland is seeking a Receptionist to provide high quality front desk support at Sunderland Specialist Eye Hospital. You will register attendances, handle the eye emergency queue, and be the first point of contact for patients both face to face and by phone.

The role requires NHS experience, GCSEs, and strong communication, empathy and confidentiality.