Emergency Department Receptionist

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; On-site; GBP 23,000 - 28,000; Part time

Job summary

South Tyneside and Sunderland NHS Foundation Trust is seeking an Emergency Department Receptionist on a part-time basis (20 hours per week) to support the Urgent and Emergency Care department. You will record patient details, manage a 7-day rota across 24 hours, and provide comprehensive administrative support to ED and UTC teams.

The role requires accurate data entry, effective communication, and the ability to work flexibly in a busy hospital environment.

Qualifications

• NHS experience or equivalent in a care setting.
• Ability to work in a busy, pressurised reception role.
• Knowledge of hospital administrative processes and patient records.
• Experience with frontline clerical duties and patient flow.

Responsibilities

• Record patient details accurately and manage a 7-day rota with 24/7 cover.
• Provide clerical and reception support to ED and UTC teams.
• Assist in booking patients into Meditech on arrival in waiting areas.
• Complete necessary documentation and liaise with clinical staff as required.

Skills

NHS experience

Teamwork

Confidentiality

Communication skills

Education

GCSE Maths & English

IT qualification

Medical terminology knowledge

Administrative systems knowledge

Tools

V6 system

Meditech

Data entry

Job description

South Tyneside and Sunderland NHS Foundation Trust

Emergency Department Receptionist

The closing date is 22 October 2026

We have anexciting opportunity for a part time Receptionists to join our Urgent andEmergency Care department.

To provide a comprehensive administrative support service for Emergency Department andUrgent Treatment Centre 24 hours per day, 365 days a year.

The role has specific responsibility to accurately record patient details.

The role will require working across a 7-day rota with the variable shift patterns over a 24hour day.

The flexible approach toprovide a comprehensive administrative support service for alternative adminsupport within the Urgent and Emergency Care Directorate including SDEC,EAU andB20.

To provide a full range of clerical and reception duties tosupport the professional qualified health care workers in the delivery of aquality service for all patients who attend the units.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

Thepost holder will be required to participate in a 7 day rota with variable shiftpatterns to cover UEC Directorate 24 hours per day, 365 days a year.

TheReceptionist role involves working alongside the ED Clinical Staff, Porters,Domestic staff and administrative staff, supporting the effective delivery ofpatient care.

Thehigh priority tasks are booking patients into Meditech on arrival to therelevant waiting area. This includes ambulance arrivals (need to be prioritisedto minimise handover delays but can be difficult with a queue of patients atreception); self-presentations; GP referrals; 111 referrals and SDECstreamed/GP or follow up patients.

Therole requires training in a broad range of skills to undertake care of patientsas appropriate to the ED environment. They will be expected to liaise withother professionals and specialities as required and complete necessarydocumentation relating to patients, including any ad hoc requirements.

About us

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI,and it poses a risk to the integrity of your individual recruitment process, wemay withdraw your application at any stage of the process.

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

• Patient administration underpins the patientjourney and supports clinical teams in delivering high quality patient care andcan make a real difference to the patient experience. The post holder has aresponsibility for the provision of a professional, comprehensive, andefficient administrative service, which is effectively delivered to allpatients and members of staff within the Department.
• The post holder will be required to participatein a 7 day rota with variable shift patterns to cover AdultED (AED), Urgent Treatment Centre (UTC), Paediatric ED (PED) and South TynesideUrgent Care Centre (STUCC) 24 hours per day, 365 days a year.
• The flexible approach to provide a comprehensive administrative support service for alternative admin supportwithin the Urgent and Emergency Care Directorate.
• The post holder will be required tocomplywith and uphold the Trusts vision, values and behaviours and behave in a mannerfitting with the responsible position of the role, maintaining the public confidence.

Person Specification

Skills and Knowledge

• Ability to implement local policies and guidelines
• Ability to work well with colleagues and within a team.
• Ability to maintain confidentiality
• Caring attitude toward patients
• Ability to respond to questions in a tactful and professional manner
• Ability to communicate effectively
• Ability to adhere to regulations as well as work flexibly to meet the needs of the Trust
• Energy and enthusiasm and the ability to work under pressure
• An inquiring and critical approach to work
• Good telephone manner
• NHS experience

Qualifications

• Educated to Level 2 or GCSE (5-9) standard in Maths and English or equivalent
• Recognised IT qualification or equivalent
• Knowledge of Administrative systems
• Knowledge of Medical Terminology
• Knowledge of V6 system

Experience

• Ability to organize and prioritize workload effectively
• Previous reception/clerical experience in a pressurized environment
• NHS experience or a large organization.
• Ability to deal with difficult situations using tact and empathy

Physical Skills

• Ability to sit at a workstation as necessary to perform the post.
• To be able to travel independently to other sites within the Trust if required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tyneside and Sunderland NHS Foundation Trust

£25,272 a yearpro-rata (20 hours per week)