ED Receptionist - Patient Care & 24/7 Admin Support

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; On-site; GBP 23,000 - 28,000; Part time

Job summary

South Tyneside and Sunderland NHS Foundation Trust is seeking an Emergency Department Receptionist on a part-time basis (20 hours per week) to support the Urgent and Emergency Care department. You will record patient details, manage a 7-day rota across 24 hours, and provide comprehensive administrative support to ED and UTC teams.

The role requires accurate data entry, effective communication, and the ability to work flexibly in a busy hospital environment.

Qualifications

• NHS experience or equivalent in a care setting.
• Ability to work in a busy, pressurised reception role.
• Knowledge of hospital administrative processes and patient records.
• Experience with frontline clerical duties and patient flow.

Responsibilities

• Record patient details accurately and manage a 7-day rota with 24/7 cover.
• Provide clerical and reception support to ED and UTC teams.
• Assist in booking patients into Meditech on arrival in waiting areas.
• Complete necessary documentation and liaise with clinical staff as required.

Skills

NHS experience

Teamwork

Confidentiality

Communication skills

Education

GCSE Maths & English

IT qualification

Medical terminology knowledge

Administrative systems knowledge

Tools

V6 system

Meditech

Data entry

Job description

South Tyneside and Sunderland NHS Foundation Trust is seeking an Emergency Department Receptionist on a part-time basis (20 hours per week) to support the Urgent and Emergency Care department. You will record patient details, manage a 7-day rota across 24 hours, and provide comprehensive administrative support to ED and UTC teams.

The role requires accurate data entry, effective communication, and the ability to work flexibly in a busy hospital environment.