Patient Concierge & Front Desk (Ad Hoc, Part-Time)

nuffieldhealth; Brighton; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Holiday pay

Pension scheme

Gym membership discount

Job summary

Nuffield Health Brighton Hospital is seeking a friendly receptionist to join the administration team on a bank, ad-hoc basis. You will welcome patients, answer enquiries, direct people to the right areas and help the department run smoothly.

The role prioritises empathy and customer service, with duties including booking appointments, preparing paperwork and coordinating with colleagues to ensure a seamless patient experience.

Qualifications

• Empathy and strong customer service skills are essential.
• Ability to handle enquiries and build positive relationships.
• Commitment to delivering a courteous, patient-focused experience.

Responsibilities

• Help people feel comfortable when they visit the department.
• Answer the phone, deal with enquiries and book appointments.
• Welcome patients, directing them to changing or waiting rooms.
• Work with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms and charge sheets.

Skills

Empathy

Customer service

Communication

Job description

Nuffield Health Brighton Hospital is seeking a friendly receptionist to join the administration team on a bank, ad-hoc basis. You will welcome patients, answer enquiries, direct people to the right areas and help the department run smoothly.

The role prioritises empathy and customer service, with duties including booking appointments, preparing paperwork and coordinating with colleagues to ensure a seamless patient experience.