Patient Concierge - Hospital Receptionist

LLOYD'S REGISTER INTERNATIONAL; Guildford; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual Leave

Nuffield Health Healthcare Plan

Cycle to Work Scheme

Gym Membership

Job summary

Nuffield Health Guildford Hospital is seeking a friendly Receptionist to support patient and visitor needs with clear communication and helpful service.

You’ll handle phone enquiries, book appointments and guide patients to the right areas, working closely with clinical teams to ensure smooth operations and a welcoming environment.

This is a full-time role with shift patterns including mornings and early evenings, offering a stable career in a respected healthcare charity.

Qualifications

• Excellent communication, IT and keyboard skills.
• Experience in healthcare administration or on reception preferred.

Responsibilities

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, and terms and conditions

Skills

Communication skills

IT skills

Keyboard skills

Healthcare administration

Job description

Nuffield Health Guildford Hospital is seeking a friendly Receptionist to support patient and visitor needs with clear communication and helpful service.

You’ll handle phone enquiries, book appointments and guide patients to the right areas, working closely with clinical teams to ensure smooth operations and a welcoming environment.

This is a full-time role with shift patterns including mornings and early evenings, offering a stable career in a respected healthcare charity.