Dual-Site GP Patient Co-ordinator

The Methodist Church in Britain; Parkgate; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Pension

Uniform provided

Job summary

Myrtle Group is seeking a patient co-ordinator to work across two GP surgeries. The role combines reception and front-of-house duties with registering and booking patients, handling enquiries, and passing information to the medical team.

You will move between the two sites, cover absence, and access to a car is required for site moves. Good communication and teamwork are essential to support a high standard of patient care.

Qualifications

• 3 GCSEs A-C including maths and English.
• Equivalent qualifications accepted, such as Key Skills level 2 in numeracy and literacy.
• Experience in a public or customer-facing role.
• Experience working to multiple competing deadlines.

Responsibilities

• Register patients and book appointments with accurate records.
• Act as focal point for enquiries and liaise with multidisciplinary staff and other health professionals.
• Respond to requests for help from patients, visitors and doctors; support clinicians as required.
• Request tests on behalf of clinicians via the ICE portal.
• Manage patient notes in line with practice procedures; keep records complete and accurate.
• Liaise with ambulance service, hospital clinics, other practices and community services.
• Open/close the building; prepare rooms; maintain security including alarms.
• Keep staff areas clean under infection control; manage kitchen rota.
• Work flexibly across both sites to cover absence and keep the business running.
• Help train new staff and support QOF, practice supervisors and management.

Skills

Car access

Computer literacy

Time management

Communication skills

Teamwork

Independent working

Education

GCSEs A-C including Maths and English

Key Skills Level 2 in numeracy & literacy

Tools

ICE portal

EMIS

Job description

Myrtle Group is seeking a patient co-ordinator to work across two GP surgeries. The role combines reception and front-of-house duties with registering and booking patients, handling enquiries, and passing information to the medical team.

You will move between the two sites, cover absence, and access to a car is required for site moves. Good communication and teamwork are essential to support a high standard of patient care.