Care Navigator / Reception / Administration

The Methodist Church in Britain; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

On-site parking

Company events

4 weeks pro rata holiday, with anextra

One paid day off for your birthday

Employee of the month and reception sp

Blue Light and Bright HR discounts

Extensive in-house and online training

Job summary

Monton Medical Centre in Manchester is recruiting for a care navigator, receptionist and admin role on the front desk. The role handles patient and healthcare provider queries by phone, books appointments, manages care navigation, repeat prescriptions and referrals, and inputs data into EMIS Web and DOCMAN10.

It is a permanent post, full-time or part-time, Monday to Friday, 8am–6:30pm, with flexibility for absences. DBS check required; GP reception or admin experience preferred but not essential.

Qualifications

• Experience of working within a team.
• Experience using Microsoft Office.
• Experience using computers.
• Customer service or patient experience.
• Telephone experience.

Responsibilities

• Working on a busy reception desk and engaging with patients.
• Answering telephones and booking appointments.
• Dealing with queries from patients and other healthcare providers.
• Care navigation, supporting patients through their pathway of care.
• Handling repeat prescriptions.
• Processing referrals.
• Inputting to clinical systems, including EMIS Web and DOCMAN10.
• Online patient triage.
• Patient registrations and deductions.
• Administrative tasks.
• Attending practice meetings and reception huddles.
• Other ad hoc duties as required.

Skills

Customer service

IT skills

Communication

Telephone handling

Multi-tasking

Team work

Flexibility

Education

GCSEs

Tools

Microsoft Office

Computers

Job description

Monton Medical Centre, a GP practice, is recruiting for a care navigator, reception and administration post on its front desk. The role centres on handling patient and healthcare provider queries by phone, booking appointments, care navigation, repeat prescriptions and referrals, with inputting into EMIS and DOCMAN. It is a permanent post, full or part-time, on a Monday to Friday pattern from 8am to 6:30pm, with flexibility needed to cover absence. A DBS check is required, and prior GP reception or admin experience is preferred but not essential.

What the job involves

• Working on a busy reception desk and engaging with patients
• Answering telephones and booking appointments
• Dealing with queries from patients and other healthcare providers
• Care navigation, supporting patients through their pathway of care
• Handling repeat prescriptions
• Processing referrals
• Inputting to clinical systems, including EMIS Web and DOCMAN10
• Online patient triage
• Patient registrations and deductions
• Administrative tasks
• Attending practice meetings and reception huddles
• Other ad hoc duties as required

What’s required

Experience

• Experience of working within a team
• Experience using Microsoft Office
• Experience using computers
• Customer service or patient experience
• Telephone experience

Skills & knowledge

• Excellent customer service skills
• Excellent IT skills
• Excellent communication skills
• Ability to remain calm under pressure in a fast-paced setting
• Ability to multi-task
• Flexibility to cover absence between 8am and 6:30pm

Checks & eligibility

• DBS check

Other

• Two references
• Adherence to practice policies and procedures

Nice to have

• GCSE grade A to C
• Experience of working within a primary care GP practice
• Previous GP reception or admin experience

What’s offered

• Company events
• NHS Pension Scheme
• On-site parking
• 4 weeks pro rata holiday, with an extra day per year after the first, up to 3 days
• One paid day off for your birthday
• Employee of the month and reception spin-the-wheel nominations
• Blue Light and Bright HR discounts
• Extensive in-house and online training