Patient-Centric Catering Manager

ISS; Ilford; On-site; GBP 42,000 - 64,000; Full time

Job summary

ISS is seeking a Catering Manager to lead safe, patient-centred and commercially controlled catering across the estate. You will translate the contract catering solution into reliable daily operations, ensuring high meal quality, dietary compliance and stakeholder satisfaction while supporting a central hub under refurbishment.

You will oversee ordering, menu management, stock control and the delivery of patient meals across Trust locations, building strong relationships with ward teams and

Qualifications

Responsibilities

• Lead the day-to-day delivery of patient catering services across Trust locations.
• Manage ordering, menu administration, stock control and meal distribution processes.
• Ensure dietary requirements, allergen controls and special diets are delivered safely and accurately.
• Maintain compliance with food safety, HACCP and quality assurance standards.
• Lead, coach and support catering colleagues, including rota and absence management.
• Monitor service performance, waste, stock levels and operational KPIs through EMOS and reporting systems.
• Manage catering budgets, labour resources and consumable costs in line with contract requirements.
• Build strong relationships with ward teams, clinical stakeholders and Trust representatives to drive service improvement.
• Experience managing catering operations within healthcare, patient-feeding, contract catering or similar settings.
• Proven experience leading teams and managing busy operational services.
• Strong knowledge of HACCP, food safety, allergen management and compliance requirements.
• Experience managing special dietary requirements and patient-focused meal services.
• Ability to manage rotas, staffing levels, performance and workforce development.
• Experience controlling food, labour, stock and waste costs.
• Competent using Microsoft Office and digital catering, workforce or reporting systems.
• Strong communication, organisation and stakeholder management skills, with a patient-centred approach.

Job description

ISS is seeking a Catering Manager to lead safe, patient-centred and commercially controlled catering across the estate. You will translate the contract catering solution into reliable daily operations, ensuring high meal quality, dietary compliance and stakeholder satisfaction while supporting a central hub under refurbishment.

You will oversee ordering, menu management, stock control and the delivery of patient meals across Trust locations, building strong relationships with ward teams and