Patient-Centred Catering Manager

ISS Facilities Services; Greater London; On-site; GBP 38,000 - 62,000; Full time

Job summary

ISS Facilities Services is seeking a Catering Manager in London to lead safe, compliant patient catering across multiple Trust locations. You’ll translate contract catering into reliable daily operations, ensuring high meal quality, dietary compliance and stakeholder satisfaction.

Responsibilities include day-to-day hub management, ordering, menu management and stock control, with strong emphasis on safety, staff development and cost control in line with contract requirements.

Qualifications

• Experience managing catering operations in healthcare or contract catering.
• Proven ability to lead teams in busy operational services.
• Strong knowledge of HACCP, food safety and allergen management.
• Experience handling special dietary requirements and patient-focused meals.
• Ability to manage rotas, staffing, performance and development.
• Proficient with Microsoft Office and digital reporting systems.

Responsibilities

• Lead day-to-day delivery of patient catering across Trust locations.
• Oversee ordering, menu administration, stock control and meal distribution.
• Ensure dietary requirements and allergen controls are delivered safely.
• Maintain compliance with food safety, HACCP and QA standards.
• Coach catering staff, manage rotas and Absence.
• Monitor KPIs, waste, stock levels and reporting via EMOS.

Skills

Catering operations

Team leadership

HACCP

Food safety

Allergen mgmt

Dietary management

Rota planning

Microsoft Office

Digital catering systems

Stakeholder management

Tools

EMOS

Job description

ISS Facilities Services is seeking a Catering Manager in London to lead safe, compliant patient catering across multiple Trust locations. You’ll translate contract catering into reliable daily operations, ensuring high meal quality, dietary compliance and stakeholder satisfaction.

Responsibilities include day-to-day hub management, ordering, menu management and stock control, with strong emphasis on safety, staff development and cost control in line with contract requirements.