Catering Manager

ISS; Ilford; On-site; GBP 42,000 - 64,000; Full time

Job summary

ISS is seeking a Catering Manager to lead safe, patient-centred and commercially controlled catering across the estate. You will translate the contract catering solution into reliable daily operations, ensuring high meal quality, dietary compliance and stakeholder satisfaction while supporting a central hub under refurbishment.

You will oversee ordering, menu management, stock control and the delivery of patient meals across Trust locations, building strong relationships with ward teams and

Qualifications

Responsibilities

• Lead the day-to-day delivery of patient catering services across Trust locations.
• Manage ordering, menu administration, stock control and meal distribution processes.
• Ensure dietary requirements, allergen controls and special diets are delivered safely and accurately.
• Maintain compliance with food safety, HACCP and quality assurance standards.
• Lead, coach and support catering colleagues, including rota and absence management.
• Monitor service performance, waste, stock levels and operational KPIs through EMOS and reporting systems.
• Manage catering budgets, labour resources and consumable costs in line with contract requirements.
• Build strong relationships with ward teams, clinical stakeholders and Trust representatives to drive service improvement.
• Experience managing catering operations within healthcare, patient-feeding, contract catering or similar settings.
• Proven experience leading teams and managing busy operational services.
• Strong knowledge of HACCP, food safety, allergen management and compliance requirements.
• Experience managing special dietary requirements and patient-focused meal services.
• Ability to manage rotas, staffing levels, performance and workforce development.
• Experience controlling food, labour, stock and waste costs.
• Competent using Microsoft Office and digital catering, workforce or reporting systems.
• Strong communication, organisation and stakeholder management skills, with a patient-centred approach.

Job description

We are seeking a Catering Manager to lead the safe, compliant, patient-centred and commercially controlled delivery of catering services across the estate.

This role is accountable for translating the contract catering solution into reliable daily operations, ensuring high standards of meal quality, dietary compliance, food safety, workforce effectiveness and stakeholder satisfaction., We are looking for a proactive and organised leader to oversee the day-to-day operation of a central catering hub currently undergoing refurbishment.

The role is responsible for managing ordering processes, menu management, dietary compliance, stock control and the effective delivery of patient meal services across multiple Trust locations.

Working within a Mental Health Trust environment, you will build strong relationships with ward teams, clinical stakeholders and catering colleagues to ensure a safe, efficient and patient-focused service.

Key Responsibilities

• Lead the day-to-day delivery of patient catering services across Trust locations.
• Manage ordering, menu administration, stock control and meal distribution processes.
• Ensure dietary requirements, allergen controls and special diets are delivered safely and accurately.
• Maintain compliance with food safety, HACCP and quality assurance standards.
• Lead, coach and support catering colleagues, including rota and absence management.
• Monitor service performance, waste, stock levels and operational KPIs through EMOS and reporting systems.
• Manage catering budgets, labour resources and consumable costs in line with contract requirements.
• Build strong relationships with ward teams, clinical stakeholders and Trust representatives to drive service improvement.
• Experience managing catering operations within healthcare, patient-feeding, contract catering or similar settings.
• Proven experience leading teams and managing busy operational services.
• Strong knowledge of HACCP, food safety, allergen management and compliance requirements.
• Experience managing special dietary requirements and patient-focused meal services.
• Ability to manage rotas, staffing levels, performance and workforce development.
• Experience controlling food, labour, stock and waste costs.
• Competent using Microsoft Office and digital catering, workforce or reporting systems.
• Strong communication, organisation and stakeholder management skills, with a patient-centred approach.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.