Catering Manager – Patient Meals & Safety

ISS UK Limited; Greater London; Sur place; GBP 42 000 - 55 000; Plein temps

Résumé du poste

ISS is seeking a Catering Manager to lead safe, compliant and patient-centred catering services across the estate. You will translate the contract catering solution into reliable daily operations, ensuring high meal quality, dietary compliance and stakeholder satisfaction.

The role manages central hub operations, oversees ordering, menus, stock and meal delivery to multiple Trust locations, while supporting ward teams and clinical partners to sustain a patient-focused service.

Qualifications

• Experience managing catering operations within healthcare, patient-feeding or contract catering.
• Proven experience leading teams and managing busy operational services.
• Strong knowledge of HACCP, food safety, allergen management and compliance requirements.
• Experience managing special dietary requirements and patient-focused meal services.
• Ability to manage rotas, staffing levels, performance and workforce development.
• Experience controlling food, labour, stock and waste costs.
• Competent using Microsoft Office and digital catering, workforce or reporting systems.
• Strong communication, organisation and stakeholder management skills, with a patient-centred approach.

Responsabilités

• Lead the day-to-day delivery of patient catering services across Trust locations.
• Manage ordering, menu administration, stock control and meal distribution processes.
• Ensure dietary requirements, allergen controls and special diets are delivered safely and accurately.
• Maintain compliance with food safety, HACCP and quality assurance standards.
• Lead, coach and support catering colleagues, including rota and absence management.
• Monitor service performance, waste, stock levels and operational KPIs through EMOS and reporting systems.
• Manage catering budgets, labour resources and consumable costs in line with contract requirements.
• Build strong relationships with ward teams, clinical stakeholders and Trust representatives to drive service improvement.

Connaissances

Catering operations

Leadership

HACCP knowledge

Communication

Dietary compliance

Budget management

Stakeholder management

Organisational skills

Outils

Microsoft Office

EMOS system

Digital reporting systems

Description du poste

ISS is seeking a Catering Manager to lead safe, compliant and patient-centred catering services across the estate. You will translate the contract catering solution into reliable daily operations, ensuring high meal quality, dietary compliance and stakeholder satisfaction.

The role manages central hub operations, oversees ordering, menus, stock and meal delivery to multiple Trust locations, while supporting ward teams and clinical partners to sustain a patient-focused service.