Patient Care Receptionist — Growth, Wellbeing & NHS Experience

Operose Health Ltd; Balderton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Car benefit scheme - specialising in电动

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services including:

Job summary

Operose Health Ltd is seeking a team member for a reception/administrative role within a primary care setting. You will respond to patient queries, manage appointment requests, and signpost patients to services while maintaining patient records and confidentiality.

The role requires good communication skills, basic PC skills (Word, Excel, email), and the ability to work within established processes with a focus on data security.

Qualifications

• Reception or customer care experience is essential.
• Excellent communicator with clear written and spoken English.
• Basic PC skills including Word, Excel and email.

Responsibilities

• Respond to patient queries and liaise with the primary care team.
• Manage appointment requests and signpost patients to services.
• Maintain patient records and confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Utilise information systems to support workflow.

Skills

Reception experience

Customer care

Excellent communicator

Basic PC skills

Tools

Word

Excel

Email

Job description

Operose Health Ltd is seeking a team member for a reception/administrative role within a primary care setting. You will respond to patient queries, manage appointment requests, and signpost patients to services while maintaining patient records and confidentiality.

The role requires good communication skills, basic PC skills (Word, Excel, email), and the ability to work within established processes with a focus on data security.