Receptionist/Administrator

Operose Health Ltd; Witham; On-site; GBP 22,000 - 30,000; Part time

Job summary

Operose Health Ltd is recruiting a Receptionist/Administrator to support a Silver End Surgery site. The role is 20 hours per week, primarily Monday, Tuesday, Thursday and Friday, with a salary of £25,838 per year (£13.25 per hour).

You will handle patient queries, appointments, and confidential records in a busy primary care setting. The ideal candidate will have reception or customer care experience and strong communication, with basic Word/Excel and email skills.

Qualifications

• Reception or customer care experience required.
• Excellent spoken and written communication.
• Proficient in Word, Excel and email.
• Ability to handle confidential patient records.

Responsibilities

• Answer patient queries and liaise with the wider primary care team.
• Manage appointment requests and timetables for patients.
• Maintain patient records and confidentiality in line with NHS standards.
• Process emails, scanning and coding clinical correspondence.

Skills

Reception experience

Communication skills

Basic PC skills

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

Job title: Receptionist/Administrator Location: Silver End Surgery Salary: £25,838 (£13.25 per hour) Hours: 20 (Monday, Tuesday, Thursday and Friday) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services., As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, and maintaining patient records and confidentiality. You will be emailing, scanning, and coding clinical correspondence, processing prescription requests, and using information systems to support workflow processes. The ideal candidate should have reception or customer care experience and must be an excellent communicator both spoken and written, with basic PC skills in Word, Excel, and email. Previous experience in the NHS is welcome but not essential. Operose Health is focused on delivering local primary care at scale; their purpose is to improve access, outcomes, and patient experience. With a foundation rooted in core values, Operose Health empowers its colleagues to embody the essence of CARE through Compassion, Ambition, Resourcefulness, and Excellence. They aim to transform the patient experience by continually redefining and revolutionising the future of primary care. This ambitious pursuit is facilitated by a devoted commitment to listening, understanding, and supporting individuals toward a healthier future. Operose Health strives for excellence in services for patients, employees, and NHS partners.