Patient Care Receptionist & Front Desk Coordinator

Nhs View All Jobs; Ilford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mildmay Hospital in London is seeking an experienced switchboard operator to manage the reception area with a focus on excellent customer care. You will perform light administration, handle clerical duties, and support clinical staff as needed, while ensuring security and confidentiality at all times.

The role requires strong communication, computer literacy, and the ability to stay calm under pressure in a busy NHS environment. A welcoming personality and team spirit are essential.

Qualifications

• Experience in customer service settings is essential.
• Call centre or reception experience preferred.
• NHS administrative environment experience is desirable.

Responsibilities

• Manage and maintain a switchboard and reception service in a professional, friendly and competent manner.
• Greet visitors, enforce procedures, and announce visits.
• Provide efficient administration and clerical support for the reception area and other departments as required.
• Allocate bleeps to staff and manage patient transport bookings.
• Assist clinical staff in moving patients within reception areas and collecting samples as requested.
• Ensure security, receive deliveries, and manage mail and filing.
• Respond to emergencies and maintain high standards of customer care and confidentiality.

Skills

Verbal & written communication

Computer literacy

Calm under pressure

Team collaboration

Attention to detail

Organised & methodical

Professional appearance

Literacy & numeracy

Keyboard skills

Initiative English & Maths GCSE

Microsoft Office

Customer service training

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Mildmay Hospital in London is seeking an experienced switchboard operator to manage the reception area with a focus on excellent customer care. You will perform light administration, handle clerical duties, and support clinical staff as needed, while ensuring security and confidentiality at all times.

The role requires strong communication, computer literacy, and the ability to stay calm under pressure in a busy NHS environment. A welcoming personality and team spirit are essential.