Compassionate Patient Concierge & Outpatient Admin

Nuffield Health; Chester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Receptionist/Outpatient Administrator to provide warm, professional front-line support in our hospital. You will answer calls, handle enquiries, and book appointments while welcoming patients and guiding them to appropriate areas.

The role requires teamwork, good IT skills, and clear, compassionate communication. You’ll also prepare clinical paperwork and associated forms, and work with colleagues to keep the department running smoothly in a busy hospital setting.

Qualifications

• Empathy and customer-focused approach for front-line support.
• Ability to handle enquiries and book appointments.
• Welcoming patients and directing them to appropriate areas.
• Collaborate with colleagues to keep the department running smoothly.
• Strong IT and keyboard skills; ability to explain information clearly.

Responsibilities

• Answer the phone, deal with enquiries and book appointments.
• Welcome patients in person and direct them to changing/waiting areas.
• Work closely with colleagues to ensure smooth department operations.
• Prepare clinical paperwork, referral forms, charge sheets and terms and conditions.
• Provide clear, sympathetic explanations of information to patients.

Skills

Empathy

Customer service

Phone handling

Appointment booking

Welcoming patients

IT skills

Clear communication

Job description

Nuffield Health is seeking a Receptionist/Outpatient Administrator to provide warm, professional front-line support in our hospital. You will answer calls, handle enquiries, and book appointments while welcoming patients and guiding them to appropriate areas.

The role requires teamwork, good IT skills, and clear, compassionate communication. You’ll also prepare clinical paperwork and associated forms, and work with colleagues to keep the department running smoothly in a busy hospital setting.