Part-Time Front Desk & Switchboard Specialist

Kent PLC; Maidstone; On-site; GBP 12,000 - 15,000; Part time

Job summary

Kent and Medway Mental Health NHS Trust in Maidstone is seeking a part-time Receptionist to join our dedicated team. This office-based role covers the main reception and switchboard, often working independently as the first point of contact for patients, relatives, visitors and staff.

Shifts total 28.5 hours per week on a fixed rota. Typical pattern includes Monday, Wednesday and Friday 13:00–21:00 and alternating weekends 07:00–13:00.

Responsibilities

• Front of House & Switchboard: Provide a courteous reception service for all patients, visitors, and colleagues. Efficiently manage the central switchboard by handling high-volume incoming calls and transferring them to the correct departments.
• Daily Administrative Support: Process outgoing franking mail, sort incoming letters into local department pigeonholes, and assist the Site Admin and Site Supervisor with routine tasks.
• Information & Safety Maintenance: Update on-call doctor contact details and site security logs daily. Maintain accurate telephone directories across all departments and report any operational issues promptly.
• Facilities & Equipment Coordination: Monitor key office equipment (photocopiers, shredders) to ensure smooth operation, performing basic troubleshooting or arranging engineer call-outs as required.
• Team Collaboration & Compliance: Provide short-term cover for colleagues during annual leave or sickness. Maintain health and safety within your working area and strictly adhere to all Trust policies and procedures

Job description

Kent and Medway Mental Health NHS Trust in Maidstone is seeking a part-time Receptionist to join our dedicated team. This office-based role covers the main reception and switchboard, often working independently as the first point of contact for patients, relatives, visitors and staff.

Shifts total 28.5 hours per week on a fixed rota. Typical pattern includes Monday, Wednesday and Friday 13:00–21:00 and alternating weekends 07:00–13:00.