Reception Administrator

Sussex Partnership NHS Foundation Trust; Hove; On-site; GBP 18,000 - 24,000; Part time

Job summary

Sussex Partnership NHS Foundation Trust is seeking an enthusiastic, self-motivated part-time receptionist for the Hove Polyclinic site. You will provide front-desk and telephone reception, support the admin team, and help deliver high quality patient and public service within a busy NHS environment.

You will be required to manage room bookings, handle post and deliveries, signpost callers, and liaise with staff and external agencies.

Qualifications

• Professional front-desk and telephone manner required.
• Ability to organise workload and work as part of a team.
• Sensitive to distressed individuals and maintain confidentiality.

Responsibilities

• Check in clients and manage arrivals.
• Take deliveries and liaise with team staff.
• Book rooms and manage room bookings.
• Answer calls and provide signposting as required.
• Sort and distribute post, and handle internal/external mail.
• Lock up at the end of the day.
• Process room booking requests via inbox and scheduler system.
• Photocopying and general admin tasks as needed.

Skills

Front desk reception

Telephone etiquette

Organizational skills

Customer service

Tools

Booking system

Room scheduling

Job description

We are a large NHS Mental Health Trust in South East England. We're looking for people to help us provide high quality services for the patients, carers and local communities we serve. We want patients and staff to recommend our organisation as a place where they would be happy for their friends and family to be treated. You can help us do this by bringing your skills, experience and commitment to Sussex Partnership. We are looking for an enthusiastic, self-motivated and experienced part time receptionist. You will be based to work at Hove Polyclinic, First floor on the Millview Hospital site in Nevill Avenue, Hove. The post holder will look forward to a varied and rewarding work environment, in which finding a balance between team working and utilising initiative is important. You will need the ability to foster positive working relationships & in return be an essential part of the team. The post holder will be motivated and able to organise their workload, demonstrate a professional face to face and telephone manner, and be able to liaise effectively with other agencies and members of the public. The successful candidate will provide reception duties and general office tasks to support the admin team. An ability to deal sensitively with people who may be distressed at times is also essential.

• checking in clients
• taking in deliveries
• liaising with team staff
• booking rooms
• taking calls etc
• To deal with all incoming telephone calls and sign post as required
• To ensure post both internal and external is sent to the correct staff/team
• To be responsible for locking up at the end of the day
• To deal with all room booking requests via a generic inbox and booking resource scheduler system
• Uploading Calling service users to advise prescriptions are ready for collection Photocopying see job description for further information