Patient Services & Front Desk Administrator

KIMS Hospital; Maidstone; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free secure staff parking

Pension scheme & life assurance

Employee Assistance Platform

Retail discounts & cashback

Annual flu vaccination & free eye test

Job summary

KIMS Hospital in Maidstone seeks a Customer Service Administrator to join the Front of House team, providing essential reception and administrative support across departments. You will ensure a warm welcome and excellent service for patients and visitors.

The role involves flexible front-facing work across Reception, Call Centre, OPD, and related clinics. GCSEs required, hospital experience preferred, and strong communication skills are essential.

Qualifications

• Educated to GCSE standard (or equivalent).
• Experience in hospital/healthcare setting preferred.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused and able to work to deadlines.
• IT literate with knowledge of Microsoft packages; medical terminology desirable.

Responsibilities

• Welcome patients, visitors, consultants and staff, providing directions and support.
• Manage patient appointments, records and correspondence to ensure smooth journeys.
• Answer high-volume calls on the hospital switchboard with clear, professional communication.
• Liaise with patients, relatives, consultants and staff; handle enquiries and escalate when needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

Skills

Customer service

Administration

Communication

Organisation

IT literacy

Education

GCSE or equivalent

Tools

Microsoft Office

Medical terminology (desirable)

Job description

KIMS Hospital in Maidstone seeks a Customer Service Administrator to join the Front of House team, providing essential reception and administrative support across departments. You will ensure a warm welcome and excellent service for patients and visitors.

The role involves flexible front-facing work across Reception, Call Centre, OPD, and related clinics. GCSEs required, hospital experience preferred, and strong communication skills are essential.