Patient Experience Navigator & GP Receptionist

Omneshealthcare; Boston; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Work-life balance

Training cost support

Indemnity cover

NHS discounts

Employee assistance programme

Sick pay & enhanced leave

Salary sacrifice (car/cycle)

Life insurance & health plan

Charitable giving

Job summary

Omnes Healthcare is seeking a friendly GP Receptionist/Administrator to join a busy NHS GP practice. You will support patient care, manage reception duties and handle administrative tasks while maintaining confidentiality and professionalism at all times.

The role involves greeting patients, answering calls, booking appointments, processing registrations, and maintaining SystemOne records. A strong focus on communication, accuracy, and teamwork is essential in a supportive, patient‑focussed

Qualifications

• Previous experience working in a GP practice, primary care, or healthcare setting.
• Knowledge of SystmOne.
• Strong communication and customer service skills.
• Good organisational and IT skills.
• Ability to work effectively in a busy team environment.

Responsibilities

• Greeting patients and visitors.
• Answering telephone calls and responding to patient enquiries.
• Booking, amending, and cancelling appointments.
• Processing prescriptions and patient registrations.
• Managing incoming correspondence and scanning documents.
• Maintaining accurate patient records on SystemOne.
• Administrative support for clinicians and the wider practice team.
• Read coding and data entry to support record accuracy.

Skills

GP practice experience

SystmOne knowledge

Communication skills

Organisational skills

Teamwork

Job description

Omnes Healthcare is seeking a friendly GP Receptionist/Administrator to join a busy NHS GP practice. You will support patient care, manage reception duties and handle administrative tasks while maintaining confidentiality and professionalism at all times.

The role involves greeting patients, answering calls, booking appointments, processing registrations, and maintaining SystemOne records. A strong focus on communication, accuracy, and teamwork is essential in a supportive, patient‑focussed