Patient Care Receptionist & Admin Coordinator

Hyde PCN; Hyde; On-site; GBP 18,000 - 24,000; Full time

Job summary

Healthy Hyde PCN is seeking a Receptionist & Administrator to deliver professional reception and administrative support across the PCN. You will be the first point of contact for patients and visitors, manage appointments, and coordinate administrative processes in line with NHS standards.

The role requires strong communication, meticulous organisation, and the ability to handle confidential information in a healthcare setting.

Qualifications

• Essential experience working in a receptionist and/or administrative role, preferably within a healthcare setting.
• Strong communication and interpersonal skills.
• Good organisational skills with attention to detail.
• Competent in IT systems and standard office software.
• Ability to manage sensitive information confidentially.
• Ability to prioritise workload and adapt to changing demands.

Responsibilities

• Act as the first point of contact for patients and visitors, providing a courteous and professional service.
• Respond to patient enquiries in person, via telephone, and email, ensuring queries are resolved or escalated as needed.
• Maintain a professional and organised reception area.
• Book, amend, and manage patient appointments in line with service protocols.
• Process caseloads and referrals from GP practices, ensuring timely handling.
• Maintain and update patient records per NHS data protection requirements.
• Undertake general administrative tasks including data entry, filing, scanning, and document management.
• Liaise with GP practices and PCN staff to support service delivery.
• Ensure effective communication between clinical and non-clinical teams.
• Support the coordination of clinics and services as required.
• Maintain confidentiality per GDPR and NHS data protection standards.
• Be flexible to meet service needs and support other admin functions when required.
• Participate in team meetings and training.

Skills

Receptionist experience

Communication skills

Organisational skills

IT skills

Confidentiality

Prioritisation

Tools

EMIS

SystmOne

Job description

Healthy Hyde PCN is seeking a Receptionist & Administrator to deliver professional reception and administrative support across the PCN. You will be the first point of contact for patients and visitors, manage appointments, and coordinate administrative processes in line with NHS standards.

The role requires strong communication, meticulous organisation, and the ability to handle confidential information in a healthcare setting.