Receptionist

Hyde PCN; Greater London; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training opportunities

Flexible working hours

Descripción de la vacante

Healthy Hyde PCN is seeking a Receptionist & Administrator to provide professional front-desk and administrative support across the Primary Care Network. You will manage patient enquiries, appointments and communications, ensuring data accuracy and confidentiality.

The role requires strong organisational skills, familiarity with NHS systems, and a collaborative approach to work with GP practices and PCN teams. Training and flexibleHours are provided to meet service needs.

Formación

• Experience in a receptionist/administrative role, ideally in healthcare.
• Strong communication and interpersonal skills.
• Good organisational skills with attention to detail.
• Competent in standard office software and IT systems.
• Knowledge of clinical systems (e.g. EMIS, SystmOne) is an advantage.

Responsabilidades

• Act as first point of contact for patients and visitors, delivering courteous, professional service.
• Book, amend and manage patient appointments and referrals.
• Maintain patient records in line with NHS data protection requirements.
• Coordinate with GP practices and PCN staff to support service delivery.
• Ensure GDPR compliance and information governance standards.

Conocimientos

Reception experience

Communication skills

Organisation

IT literacy

EMIS knowledge

Educación

GCSE English & Maths

Herramientas

EMIS

Descripción del empleo

Healthy Hyde PCN is a collaborative network of eight GP practices serving approximately 80,000 patients in the Hyde area. We are dedicated to improving health outcomes and reducing inequalities within our community by providing integrated, patient-centred care. Our services include, complex case management, extended access appointments, ambulatory care, mental health support, and community health initiatives.

Job Purpose

The Receptionist & Administrator is responsible for providing a professional and efficient reception and administrative service to support the delivery of Primary Care Network (PCN) services.

The post holder will act as the first point of contact for patients, visitors, and partner organisations, ensuring effective communication, accurate appointment management, and the smooth coordination of administrative processes across the PCN.

Main duties of the job

Key Duties and Responsibilities

Reception Duties

• Act as the first point of contact for patients and visitors, providing a courteous and professional service at all times
• Respond to patient enquiries in person, via telephone, and email, ensuring queries are resolved or appropriately escalated
• Ensure the reception area is maintained in a professional and organised manner

Administrative Duties

• Book, amend, and manage patient appointments in line with service protocols
• Process caseloads and referrals received from GP practices, ensuring timely and accurate handling
• Maintain and update patient records in accordance with NHS data protection and confidentiality requirements
• Undertake general administrative tasks including data entry, filing, scanning, and document management

Coordination and Communication

• Liaise with GP practices and PCN staff to support service delivery and patient pathways
• Ensure effective communication between clinical and non-clinical teams
• Support the coordination of clinics and services as required

Information Governance

• Maintain strict confidentiality of patient and organisational information at all times
• Comply with GDPR, NHS data protection standards, and organisational policies

General

• Work flexibly to meet the needs of the service, including supporting other administrative functions where required
• Participate in team meetings, training, and development activities
• Undertake any other duties commensurate with the role as reasonably requested

About us

Healthy Hyde PCN is a collaborative network of eight GP practices serving approximately 80,000 patients in the Hyde area. We are dedicated to improving health outcomes and reducing inequalities within our community by providing integrated, patient-centred care. Our services include, complex case management, extended access appointments, ambulatory care, mental health support, and community health initiatives.

Job responsibilities

Job Description

Job Title: Receptionist & Administrator

Organisation: Healthy Hyde Primary Care Network (PCN)

Job Purpose

The Receptionist & Administrator is responsible for providing a professional and efficient reception and administrative service to support the delivery of Primary Care Network (PCN) services.

The post holder will act as the first point of contact for patients, visitors, and partner organisations, ensuring effective communication, accurate appointment management, and the smooth coordination of administrative processes across the PCN.

Key Duties and Responsibilities

Reception Duties

Act as the first point of contact for patients and visitors, providing a courteous and professional service at all times

Respond to patient enquiries in person, via telephone, and email, ensuring queries are resolved or appropriately escalated

Ensure the reception area is maintained in a professional and organised manner

Administrative Duties

Book, amend, and manage patient appointments in line with service protocols

Process caseloads and referrals received from GP practices, ensuring timely and accurate handling

Maintain and update patient records in accordance with NHS data protection and confidentiality requirements

Undertake general administrative tasks including data entry, filing, scanning, and document management

Coordination and Communication

Liaise with GP practices and PCN staff to support service delivery and patient pathways

Ensure effective communication between clinical and non-clinical teams

Support the coordination of clinics and services as required

Information Governance

Maintain strict confidentiality of patient and organisational information at all times

Comply with GDPR, NHS data protection standards, and organisational policies

General

Work flexibly to meet the needs of the service, including supporting other administrative functions where required

Participate in team meetings, training, and development activities

Undertake any other duties commensurate with the role as reasonably requested

Person Specification

Experience working in a receptionist and/or administrative role, preferably within a healthcare or GP practice setting

Strong communication and interpersonal skills

Good organisational skills with attention to detail

Competent in the use of IT systems and standard office software

Ability to manage sensitive information confidentially

Ability to prioritise workload and adapt to changing demands

Experience working within Primary Care or NHS services

Knowledge of clinical systems (e.g. EMIS, SystmOne)

Reporting Arrangements

Reports to: Sam Rothwell

Working Relationships

GP Practice staff

PCN clinical and non-clinical teams

Patients and carers

External partner organisations

Additional Requirements

The post holder must comply with all organisational policies and procedures

The post holder must maintain confidentiality and adhere to information governance standards

The role may require occasional flexibility in working hours to meet service needs

Confidentiality:

In the course of seeking treatment, patients entrust primary care network staff with, or allow us to gather, sensitive information in relation to their health and other matters.

Comply with Legislation with regards to data protection act and ensure confidentiality is maintained at all times.

The post-holder must regard all information relating to patients and their carers, primary care network staff and other healthcare workers (as well as information relating to the primary care network as a business organisation) as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the primary care network may only be divulged to authorised persons in accordance with the primary care network policies and procedures relating to confidentiality, data protection legislation and the protection of personal and sensitive data, as well as other related healthcare legislation (e.g. the NHS Confidentiality Code of Practice)

Health & Safety:

The post-holder will comply with primary care network policies, procedures and clinical guidelines for self and others. This includes (but not limited to):

Identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Identifying issues and hazards / risks in relation to other work areas within the primary care network

Awareness of national standards of infection control and cleanliness, as well as ownership of infection control and clinically based patient care protocols and implementing them across the primary care network.

Active observation of current working practices across the primary care network in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate.

Identifying the risks involved in work activities, raising them with appropriate management and managing those risks across clinical and patient processes.

Safe management of sharps procedures, including training, use, storage and disposal

Keeping own work areas and general / patient areas generally clean, sterile, assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers

Demonstrate due regard for safeguarding and promoting the welfare of Adults/Children.

Routine management of own team / team areas, and maintenance of work space standards;

Waste management, including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Support people who need assistance in exercising their rights.

Quality:

The post-holder will strive to maintain quality within the primary care network, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples need for alternative methods of communication and respond accordingly

Ensure awareness of sources of support and guidance (e.g. PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Contribution to the implementation of services:

The post-holder will:

Apply Primary Care Networks policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Experience

• Experience working within a GP Practice or Primary Care
• Experience using EMIS

Qualifications

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.