Brighton GP Practice: Patient Concierge & Admin

Integrated Care 24 Ltd; Rottingdean; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hourly pay rate £12.71

NHS Pension Scheme

Learning & development opportunities

Employee Assistance Programme

Health & wellbeing initiatives

Blue Light Card discounts

Recognition and rewards

Job summary

Integrated Care 24 (IC24) is seeking a Receptionist and Administrator for Allied Medical Practice in Brighton. You’ll welcome patients, steer inquiries, and support clinical teams with essential administrative tasks to keep the GP practice running smoothly.

Responsibilities include appointment management, handling referrals and prescriptions, and ensuring patient records are up-to-date and confidential. A calm, organised, and service-oriented approach is essential.

Qualifications

• Good communication and patient-facing skills.
• Experience in GP practice or NHS environment.
• Proficiency with IT systems used in primary care.

Responsibilities

• Greet patients, direct to appropriate service, and manage queries.
• Book, amend and cancel appointments, including urgent requests.
• Process repeat prescriptions and referrals per practice procedures.
• Maintain patient records with confidentiality and accuracy.

Skills

Communication skills

NHS/General Practice experience

IT systems proficiency

SystmOne/EMIS familiarity

Organisational skills

Attention to detail

Time management

Confidentiality

Education

Maths and English GCSE A-C

Tools

SystmOne

EMIS

Job description

Integrated Care 24 (IC24) is seeking a Receptionist and Administrator for Allied Medical Practice in Brighton. You’ll welcome patients, steer inquiries, and support clinical teams with essential administrative tasks to keep the GP practice running smoothly.

Responsibilities include appointment management, handling referrals and prescriptions, and ensuring patient records are up-to-date and confidential. A calm, organised, and service-oriented approach is essential.