Receptionist and Administrator

Integrated Care 24 Ltd; Brighton; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

NHS Pension Scheme

Learning and development opportunities

Employee Assistance Programme (EAP) 24

Health and wellbeing initiatives

Blue Light Card discounts

Colleague recognition and reward Sche​

Job summary

Allied Medical Practice in Brighton is seeking a friendly Receptionist and Administrator to be the first point of contact for patients, answer phones, book appointments and guide people to the right service. You will handle patient records, process referrals and prescriptions, update systems (SystmOne or EMIS), and work closely with GPs, nurses and admin staff to keep the practice running smoothly.

Experience in NHS settings, good Maths and English, strong communication, and a calm, organised

Qualifications

• Good standard of Maths and English GCSEs.
• Experience in NHS or General Practice is preferred.
• Ability to work under own initiative and as part of a team.
• Excellent verbal and written communication skills.
• Confidential handling of patient information.

Responsibilities

• Manage appointments and respond to patient requests.
• Support prescriptions, referrals and patient records.
• Liaise with GPs and practice staff to keep the service running smoothly.

Skills

Customer service

Communication skills

Organisational skills

IT systems

Confidentiality

Education

GCSE Maths and English

Tools

SystmOne

EMIS

Job description

You'll be one of the first points of contact for our patients, whether they're speaking to us face-to-face or over the phone. You'll help with appointments, respond to queries and make sure patients are directed to the right person or service. Sometimes that means dealing with straightforward requests. At other times, you'll need to listen carefully, follow our processes and recognise when something needs to be escalated.

• Keeping the practice running smoothly
  There's a lot that happens behind the scenes in General Practice. You'll support the day-to-day administration that helps our clinical teams deliver care, including managing emails, correspondence, patient records and other administrative tasks. You'll need to be comfortable juggling different priorities while maintaining accuracy and confidentiality.
• Managing appointments and patient requests
  You'll book, amend and cancel appointments, helping us make the best use of the clinical time available. You'll also deal appropriately with urgent appointment requests and home visit requests, following practice procedures to make sure information reaches the right clinical colleague.
• Supporting prescriptions and referrals
  You'll support the processing of repeat prescription requests in line with practice procedures and help ensure they're dealt with efficiently. You'll also help process referrals from our GPs, making sure information is complete and sent to the appropriate service.
• Managing patient information
  Accurate information is essential to safe patient care. You'll help manage correspondence and hospital letters, update patient records, support new patient registrations and make sure information is coded, filed or passed to the appropriate member of the clinical team. You'll work with our clinical system, SystmOne, and maintain patient confidentiality at all times.
• Being part of the practice team
  You'll work closely with GPs, nurses, healthcare assistants, administrators and practice colleagues. Good primary care depends on people working together, so you'll communicate regularly with colleagues both within the practice and across other NHS and healthcare services.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory standard DBS check and satisfactory references.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect people from harm, abuse and neglect. We are committed to providing equal opportunities for all and encourage applications from people of all backgrounds, including ethnic minority communities, disabled people, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're committed to creating an inclusive workplace where everyone feels they belong.

Our Brighton practices are developing and changing, so we're looking for someone who is comfortable being part of a service that continues to evolve. For this role, that doesn't mean we expect you to come in and transform General Practice. It means being willing to learn, being flexible when things change and approaching problems with a positive, practical attitude.

You’ll probably enjoy this role if you:

• Like helping people and providing good service
• Can stay calm and professional when someone is upset or frustrated
• Enjoy being busy and having a variety of things to do
• Are organised and pay attention to detail
• Can prioritise when several things need your attention
• Are comfortable using IT systems and learning new ones
• Can follow processes while using common sense
• Know when to make a decision and when to ask for help
• Work well as part of a team but can also get on with things independently
• Are dependable, punctual and take responsibility for getting things done
• Can adapt when priorities or ways of working change

You don’t need to know everything about General Practice on day one. What matters is that you're willing to learn, care about doing a good job and understand that even the smallest interaction can make a difference to a patient's experience.

• A good standard of education, including Maths and English GCSE at grades A-C or equivalent
• Experience working in General Practice or the NHS
• Practical experience of working with others
• Experience of working under your own initiative
• Experience using IT systems in a working environment
• Experience using clinical systems such as SystmOne or EMIS
• Excellent verbal and written communication skills
• Confidence dealing with people face-to-face and over the phone
• The ability to resolve problems calmly, including when under pressure
• Good time management and the ability to work to deadlines
• Strong organisational skills and the ability to prioritise and multitask
• A good understanding of confidentiality and the importance of protecting patient information
• A flexible, reliable and professional approach to work

It would be great if you also have experience in customer service, understand basic medical terminology or have experience coding or summarising medical records.

Be the person who helps make primary care work for your Brighton community. For many of our patients, you'll be one of the first people they speak to when they need our help. That makes this much more than answering phones and booking appointments. At Allied Medical Practice, we're looking for a Receptionist and Administrator to join our team across School House Surgery and Church Surgery in Brighton. You'll help patients navigate our services, make sure information gets to the right people and support our clinical teams with the administration that keeps a busy GP practice running. Some days will be busy. Priorities can change quickly. You'll speak to people who are worried, frustrated or simply unsure where to turn. That's why we're looking for someone who is organised, calm, approachable and genuinely wants to help people.

Allied Medical Practice operates across School House Surgery and Church Surgery in Brighton. You'll be joining at an important time for our Brighton practices. We're continuing to develop the way our teams work together and strengthen links across our wider Sussex primary care services, helping colleagues share knowledge, experience and support. Our practices are busy and our patients have a wide variety of needs, so no two days will be exactly the same. You'll be part of a team that is focused on providing a good service to our patients while continuing to improve how we work.

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing demand on secondary care services. We provide services to over six million patients, including GP Out of Hours, NHS 111, Primary Care and Integrated Urgent Care services. Every day, our people help patients access the care they need, when they need it most.

• Hourly pay rate of £12.71
• 6.6 weeks of annual leave per annum
• Access to the NHS Pension Scheme
• Learning and development opportunities to support your career journey
• Employee Assistance Programme including free 24/7 counselling support
• Access to health and wellbeing initiatives
• Blue Light Card discounts
• Colleague recognition and reward schemes
• The opportunity to make a real impact within a growing Social Enterprise